Describes what is customary in the market for sales and customer support.

In Armenia, the concept of customer support for products and services is developing. Most stores, including brand name operations, are reluctant to allow returns of purchased items. There are an increasing number of companies, however, that provide explicit warranty services and consulting follow-up on the services rendered.  Phone-based sales service or customer support is not common. In most cases, customers need to approach the vendor in person.

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