Describes what is customary in the market for sales and customer support.

While Mauritians in general are helpful and friendly, customer service is not up to the standards expected in the United States.  However, Mauritian consumers are starting to expect better quality and after-sales service.  After-sales servicing and availability of spare parts are essential for successfully marketing certain goods, particularly machinery and equipment.  Most importers/distributors of appliances and electronic goods have a workshop for servicing and selling parts.  U.S. manufacturers should be prepared to train local staff to provide efficient servicing.
 

Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.