Describes what is customary in the market for sales and customer support.
Product support and after‑sales service is usually provided through a local representative with the support of the U.S. exporter.  The support is extremely important for both Costa Rican Government institutions and private purchasers. 

Availability of maintenance contracts, identification of convenient repair facilities, as well as any required technical support, is expected by buyers.  Service literature and contracts should be provided in Spanish.  The proximity of the U.S. to Costa Rica provides U.S. exporters with the added flexibility to determine the most cost-effective and efficient product support arrangements.

Prepared by our U.S. Embassies abroad. With its network of 108 offices across the United States and in more than 75 countries, the U.S. Commercial Service of the U.S. Department of Commerce utilizes its global presence and international marketing expertise to help U.S. companies sell their products and services worldwide. Locate the U.S. Commercial Service trade specialist in the U.S. nearest you by visiting http://export.gov/usoffices.