• Information and Communications Technology
• Software

Purpose of Data Collection

Merge Healthcare processes personal data for client technical support purposes in diagnosing and fixing issues relating to Merge's hardware or software solutions. The client initiates the data processing by requesting support services. Merge obtains PI directly from clients who request support services. When providing support services, Merge may also need to view or otherwise process clients' customers personal information and, if needed, does so with the clients' permission. Our clients are required to ensure that they have consent or other lawful authority to transfer Personal Information to Merge for processing. Any such information provided is solely for the purpose of providing troubleshooting, diagnostic, or other support services on the software products provided by Merge. While Merge does sometimes need to send information to third parties, those third parties have been subcontracted to provide after-hours and complaint handling services for the client. There is no data that is transferred to other third parties for other business purposes. As noted in IBM's posted privacy policy: "Where we reference that we use your personal information in relation to marketing, improvement or development of our products or services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our or a third party’s legitimate interests, or with your consent. When we collect and use your personal information subject to the EU Privacy Legislation this may have consequences for Your Rights."

Questions or Complaints?

If you have a question or complaint, please contact Merge Healthcare Solutions Incorporated at: