• Information and Communications Technology
  • Cloud Computing
  • SaaS Providers


Swiss-U.S. Data Privacy Framework Framework: Active

Original Certification Date: 10/11/2017
Next Certification Due Date: 12/6/2023
Data Collected: NON-HR

EU-U.S. Data Privacy Framework Framework: Active

Original Certification Date: 10/13/2016
Next Certification Due Date: 12/6/2023
Data Collected: HR, NON-HR

Purpose of Data Collection

We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to personalize and improve the Services, to allow our users to set up a user account and profile, to contact users, to fulfill their requests for the Services, to analyze how users utilize the Website, and as otherwise set forth in our Privacy Policy. For example, we collect Personal Information such as our users' name, email address, and browser information. We also we automatically receive and record information on our server logs from our users' browser including IP address and ?cookie" information, the page requested, the time spent on those pages, information searched for on our Website, access times and dates, and other statistics. We use this information to monitor and analyze use of the Website and the Services and for the Website's technical administration, to increase our Website's functionality and user-friendliness, and to better tailor it to our visitors' needs. We employ other companies and people to perform tasks on our behalf and need to share user information with them to provide the Services to our users. Unless clearly specified, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. This includes third party companies and individuals employed by us to facilitate our Services, including the provision of maintenance services, database management, Web analytics and general improvement of the Services.

Privacy Policy

HR Data

HR Data Privacy Notice

Intercom's applicant privacy notice is found through the public URL added below. The business' employee privacy notice is found within the attached document.

Effective Date: 11/28/2022

Non-HR Data


INTERCOM, INC. Privacy Policy

Effective Date: 7/22/2020

INTERCOM, INC. Privacy Policy

Effective Date: 7/22/2020

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Intercom, Inc. at:

Stephanie Chin
Data Protection Officer
Intercom, Inc.
Intercom R&D Unlimited Company
55 2nd Street, 4th Floor
San Francisco, California 94105

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Intercom, Inc. to your question or complaint, please contact the independent recourse mechanism listed below

Appropriate statutory body with jurisdiction to investigate any claims against Intercom, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission