Other Covered Entities

DestinationXchange, LLC
Diamond Resorts Centralized Services Company
Diamond Resorts Corporation
Diamond Resorts Financial Services, Inc.
Diamond Resorts Hawaii Collection Development, LLC
Diamond Resorts Holdings, LLC
Diamond Resorts International Club, Inc.
Diamond Resorts International Marketing, Inc.
Diamond Resorts IW Resort Ownership U.S. Corporation
Diamond Resorts Management, Inc.
Diamond Resorts U.S. Collection Development, LLC
Resort Ventures, L.P.


  • Travel and Tourism
  • Accommodations


Swiss-U.S. Data Privacy Framework Framework: Inactive - Lapse

Original Certification Date: 5/1/2018
Inactive Start Date: 6/27/2021

EU-U.S. Data Privacy Framework Framework: Inactive - Lapse

Original Certification Date: 10/19/2016
Inactive Start Date: 6/27/2021

Purpose of Data Collection

The information that Diamond collects is used for selling the products and services its European and Swiss customers may buy from it, managing transactions, reporting, invoicing, renewals, other operations related to providing customer services and products to the individual customer and for providing services to the employees within the context of the employment relationship. Diamond does not sell PII to third parties and has no present intention of doing so in the future. However, Diamond may share PII with (i) its subsidiaries and affiliates; (ii) third party employment-service providers; (iii) third party data processors; (iv) third parties to act on its behalf for projects such as market-research surveys and contest-entry processing; (v) external suppliers such as airline/car rental companies; (vi) employee benefits providers; and (vii) other third party whom Diamond has chosen to outsource work in order to facilitate its business needs, for the following purposes: 1.1 maintaining and supporting its products, delivering and providing the requested products/services, and complying with its contractual obligations related thereto (including managing transactions, reporting, invoices, renewals, and other operations related to providing services to EU and Swiss customers); 1.2 satisfying governmental reporting, tax, payroll and other requirements; 1.3 storing and processing data, including PII, in computer databases and servers located in the United States; 1.4 verifying identity (e.g., for employment verification and customer access to accounts); 1.5 in response to a lawful request by public authorities, including to meet national security or law enforcement requirements; and 1.6 for other business-related purposes permitted or required under applicable local law and regulation. Specifically regarding Team Member personal data ("Team Member PII"), we may use the Team Member PII we collect from Team Members or which we obtain from third parties to administer and/ or enforce our relationship and (if applicable) any contract with a Team Member and to comply with our legal obligations. Specifically, we may use Team Member PII to: 2.1 evaluate applications for employment; 2.2 manage all aspects of a Team Member’s employment relationship, including, but not limited to, administering payroll, benefits, perks, stock option grants, pensions, health and other insurance, corporate travel and other reimbursable expenses, development and training, health and safety in the workplace, absence monitoring, performance appraisal, disciplinary and grievance processes and other general administrative and human resource related processes; 2.3 develop manpower and succession plans; 2.4 maintain sickness records and occupational health programs; which includes information that a Team Member may provide on sickness absence forms as well as any doctor’s notes or other documents which are provided to Diamond in connection with a Team Member's health; 2.5 protect the safety and security of Diamond's guests, staff and property (including controlling and facilitating access to and monitoring activity in secured premises and activity using Diamond’s computers, communications and other resources); 2.6 investigate and respond to claims against Diamond and its guests; 2.7 conduct Team Member opinion surveys and administer Team Member recognition programs; 2.8 administer termination of employment and provide and maintain references; 2.9 maintain emergency contact and beneficiary details (which involves Diamond holding information on those you nominate in these respects); 2.10 comply with Diamond's contractual obligations; and 2.11 comply with applicable laws and regulations, including judicial or administrative orders regarding individual Team Members (e.g., garnishments, child support payments) and Diamond itself (including e-discovery proceedings and disclosures).

Dispute Resolution

Questions or Complaints?

If you have a question or complaint, please contact Diamond Resorts International, Inc. at:

Michael Avila
Compliance Officer
Diamond Resorts International, Inc.
Diamond Resorts Legal Dept.
10600 W. Charleston Blvd.
Las Vegas, Nevada 89135

Appropriate statutory body with jurisdiction to investigate any claims against Diamond Resorts International, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission