Other Covered Entities
- Information and Communications Technology
UK Extension to the EU-U.S. Data Privacy Framework Framework: Active
Swiss-U.S. Data Privacy Framework Framework: Active
EU-U.S. Data Privacy Framework Framework: Active
Purpose of Data Collection
Twilio's service enables companies to integrate communications capabilities into their software applications, including mobile, web-based and desktop applications. Some of our customers are located in Switzerland. With respect to Twilio's customers, Twilio collects the following data and uses such data solely for the purpose of facilitating its relationship with its customers: When a company signs up to use Twilio's services, Twilio collects contact information and billing information. In connection with the customer's actual use of Twilio's services, Twilio will collect information that is created or provided by the customer for those purposes. For example, if the customer uses Twilio to enable users of the customer's application to send SMS messages, Twilio will collect and maintain the call data related to that use including content, recipient phone number, size and time of message and other transactional data. Also, when prospective customers (and others) visit Twilio's site, Twilio will collect information concerning the user's browser, IP address and the pages requested. In regards to HR related data, Twilio collects, processes, stores and archives employee data for purposes of employment. Such data may include name, address, contact number, email, bank information, medical information, performance management information, strategy and planning data. Data will be collected from our employees globally and processed by HR team members globally. The above mentioned data may be shared with approved third parties in order to provide services to our employees, e.g. Employee Benefits purposes.
This Privacy Notice relates to Twilio’s collection, use and sharing of personal information. Note that this policy links to our privacy shield statement at: https://www.twilio.com/en-us/legal/privacy
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Twilio Inc. at:
Chief Privacy Officer
San Francisco, California 94105-1580
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Twilio Inc. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Twilio Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission