• Information and Communications Technology
• Telecommunications
• Telecommunications Services

Purpose of Data Collection

eGain Corporation processes personal information and has reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF for such processing to: Process personal data about you only where we have legal basis for doing so under applicable EU, UK and Swiss laws. The legal bases depend on the Service(s) you use and how you use them. We collect and use your personal data only where: We need it to provide you the Service(s), including to operate the Service(s), provide customer support and personalized features and to protect the safety and security of the Service(s); It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Service(s) and to protect our legal rights and interests; You give us consent to do so for a specific purpose; or We need to process your personal data to comply with a legal obligation. Provide services and support to our business customers and the clients of the customers who are within the EU, UK or Switzerland. The service that we provide allows our customers to interact with their customers. For example a telco customer uses our platform to help troubleshoot a phone issue. For this they would ask the user for phone number, email, address to validate them, or a retail causer of ours would uses the platform to help someone return a product and may validate the user and address. The information can include personal data such as name, address, contact information (phone, email), gender, date of birth, social security number, and marital status as applicable to the services our customers’ are providing to the end customer. When using our website or requesting information and this request is from within the EU, UK or Switzerland: You may provide business contact information such as name, email address and phone number when registering on the website or when registering for an event, we may collect information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results. Furthermore, when a user contacts us (online or offline) in connection with a request for information, to order a product or service, to provide a user with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfill a request, to grant access to the product or service, to provide users with support and to be able to contact them. Provide EU and UK employees HR services when travelling to the US for training and meetings. eGain processes HR data to support our employees with our follow the sun model of HR and ensure that HR matters for employees are taken care of quickly. eGain EU employees also travel to the U.S for training and meetings and require HR services when visiting.

Verification Method

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact eGain Corporation at: