Industries
- Information and Communications Technology
Participation
EU-U.S. Data Privacy Framework Framework: Inactive - Lapse
Swiss-U.S. Data Privacy Framework Framework: Inactive - Lapse
Purpose of Data Collection
Public Notice - Non HR-Data -Genesys provides call center applications for companies in the EEA to support its companies and customers. Typically, data processed will be personal (name, phone number, address, IP, email address) and in some cases sensitive (Trade union membership or individual specific including identifying numbers (SSN, CC#) depending on the individual data controller requirements. Internal Notice - HR Data - Genesys receives or processes human resources data including personal (name, phone number, address, IP, email address) and in some cases sensitive (Trade union membership) from the EU for use in the context of the employment relationship under Privacy Shield.
Dispute Resolution
Questions or Complaints?
If you have a question or complaint, please contact Genesys Telecommunications Laboratories, Inc. at:
Chief Privacy Officer
Daly City, California 94014
Appropriate statutory body with jurisdiction to investigate any claims against Genesys Telecommunications Laboratories, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission