EU-U.S. Data Privacy Framework Framework: Active
Swiss-U.S. Data Privacy Framework Framework: Active
Purpose of Data Collection
SecureAuth Corporation (SecureAuth) processes personal data in reliance on the Privacy Shield for the purposes of providing and maintaining their services, following legal requirements, communication, developing features, sending emails, billing and account management, investigating security issues, assisting customers, and providing application logs for troubleshooting and monitoring. SecureAuth processes the following types of personal data in reliance on the Privacy Shield: biographical information (name), professional information (company/employer), contact information (email and phone number), account information (username, user ID, and password), usage information (services metadata, log data, messages, and the date and time the services are used), device information (device type, unique device identifier, operating system, settings, application ID, crash data, browser type and settings, and host address), location information (location from IP addresses), cookie information and similar tracking information, and personal data received from other companies’ services. SecureAuth discloses personal data to service providers of: Internet hosting services, customer service and support ticket management software, analytics services, video conferencing and screensharing software, cloud desktop management services, customer identity and engagement services, monitoring services, project management software, marketing software, telephone and web conferencing services, email, communications, and collaboration software, and CRM software.
We at SecureAuth Corporation (“SecureAuth”, “we”, “us”, “our”) care about protecting personal data. This Privacy Shield Privacy Notice (the “Notice”) tells you how we process the personal data we process on behalf of our customers while providing, implementing, and supporting our services. Our services include identity and access management solutions (such as SecureAuth IdP), the provision of our consulting services, customer support (via Zendesk and Jira), and other systems that we use to assist our customers, (collectively, the “Services”). This Notice also describes how we handle personal data through the services available through these subdomains: downloads.secureauth.com, docs.secureauth.com, cloud.secureauth.com, community.secureauth.com, www.secureauth.com, and support.secureauth.com. This Notice does not apply to personal data we collect by other means, such as personal data that we receive directly through our marketing website(s) or the personal data of our employees. Our customers use our platform to process their own employees’, customers’, and vendors’ personal data. In that case, we act only as a service provider. In general, we only access such personal data if required by law, or if the customer asks us to in connection with customer support or account administration matters in relation to the Services.
Verification MethodVeraSafe Privacy Shield Program
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact SecureAuth Corporation at:
VP Security and DevOps
Irvine, California 92618
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from SecureAuth Corporation to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against SecureAuth Corporation regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission