Other Covered Entities
- Information and Communications Technology
- Information Technology Services
- Computer Services
EU-U.S. Data Privacy Framework Framework: Active
Purpose of Data Collection
Sauce Labs offers our website, products and Services to business customers. Our Services are not intended or suited for children. We use the following categories of personal information for the following purposes: Contact Data to communicate with you in relation to your account. Account Data to: (i) create an account for you or the organization for which you work; (ii) manage the account; (iii) fulfill your orders for products and services; and (iv) provide you with customer service and technical assistance. Correspondence Data to respond to any specific comments or questions you may have. Technical Data and Usage Data to: (i) provide, maintain, monitor, secure, debug, customize and optimize our Services; (ii) provide you with customer service and technical assistance; and (iii) develop and improve our products and services. Publicly Available Information to supplement the other personal information we hold about you in support of our sales and marketing activities. We also use your personal information for the following purposes, as permitted by applicable law: Performance of Contracts: To perform our obligations and exercise our rights under our Terms of Service or any other agreement relating to our Services that you conclude with us. Compliance with Laws: To perform activities necessary to ensure compliance with applicable national, state, provincial and other applicable laws, and to respond to requests from government authorities. Protection of Legal Interests: To protect the legal interests, health or safety of a user, us, or other third parties, such as in the event of a complaint or dispute, or to perform credit recovery procedures or credit assignments to authorized third parties. Marketing Activities: As permitted by applicable law, including with your consent where required, we may use your contact information to provide you with marketing communications, promotional offers and updates on new products and services. Special Events: If you register for and attend Sauce Labs events, such as SauceCon, Sauce Labs will process your personal information for the purposes of administering, securing, optimizing, and running the event, as well as improving on future events. Merger or Sale: In the event that we, or some or all assets related to our Services are acquired by or merged with a third-party entity or in connection with a merger, acquisition, sale, or other change of control, we may transfer some or all of the personal information that we have collected about you to another organization as part of that transaction. If we intend to transfer your personal information in connection with such a transaction, we may proceed with notice to you, grant you an opportunity to object, or seek your consent, as permitted or required by applicable law. Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share your personal information only as described below and in accordance with applicable law. Service Providers: We employ our affiliated and other unaffiliated companies and individuals to perform functions on our behalf, such as to send email, remove repetitive information from customer lists, analyze data, provide marketing assistance, provide search results and links (including paid listings and links), process credit card payments, and provide customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Affiliates: We share your personal information with our affiliates to help fulfill sales, respond appropriately to requests and to improve our and their services and business practices. A list of our operating affiliates and their addresses is available here. Event Sponsors: Sauce Labs works with various sponsors to hold special events such as SauceCon. If you consent and direct us to do so, we will share your personal information with these sponsors for purposes as needed.
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Sauce Labs at:
San Francisco, California 94111
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Sauce Labs to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Sauce Labs regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission