• Information and Communications Technology
  • Software
  • Analytics Software


EU-U.S. Data Privacy Framework Framework: Active

Original Certification Date: 7/14/2020
Next Certification Due Date: 5/16/2024
Data Collected: NON-HR

Purpose of Data Collection

We collect Personal Information that customers provide to us through our Sites, and in connection with other business dealings we may have with customers. Such information may include: First and last name Company name Title Email address IP address Login user name and password Mailing address Telephone number Fax number Personal preferences regarding products and services Location Information necessary to process a credit card transaction, such as the credit card type, number, and expiration date. This data is used for business use: We use your Personal Information primarily to facilitate our ongoing and proposed business dealings with customer(“Business Use”). This includes to: (1) process business transactions with us that customers initiate, including without limitation orders of products and services and the creation of user profiles; (2) establish and maintain customer accounts so that we may provide products or services of ours requested by customer; (3) register customer as a user of these products or services so that the customer may access them through our Sites or otherwise; (4) communicate with customers about updates, maintenance, outages, or other technical matters concerning these products or services; (5) provide customers with training and support regarding usage of these products or services; (6) notify customers about changes to any of the policies and procedures for use of these products or services; (7) verify the accuracy of account and technical contact information we have on file for customers and your customers company in relation to these products or services; (8) respond to questions or inquiries that customers may have about our products or services. We also may use customer Personal Information as required for us to comply with laws and regulations relating to the products or services that we provide in any of the jurisdictions in which we or our affiliated companies operate, including the United States; and (9) we may use Usage Information internally within ActivTrak to help us improve our products or services, or to develop new products or services. Marketing Purposes With customer consent or as otherwise permitted by applicable law, we may use customer Personal Information for purposes relating to the marketing of our content, products, and services, or those of our business partners

Privacy Policy

Non-HR Data


ActivTrak's Privacy Policy covering customer data (non-HR).

Effective Date: 9/2/2020

ActivTrak's privacy policy/statement

Effective Date: 3/11/2021

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Birch Grove Software, Inc. DBA ActivTrak at:

Brandon Hill
Birch Grove Software, Inc. DBA ActivTrak
1301 S Mopac Expy #LL25
Austin, Texas 78746

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Birch Grove Software, Inc. DBA ActivTrak to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Birch Grove Software, Inc. DBA ActivTrak regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission