• Information and Communications Technology
  • Telecommunications
  • Telecommunications Services


Swiss-U.S. Data Privacy Framework Framework: Active

Original Certification Date: 12/9/2019
Next Certification Due Date: 10/20/2023
Data Collected: HR, NON-HR

EU-U.S. Data Privacy Framework Framework: Active

Original Certification Date: 12/20/2018
Next Certification Due Date: 10/20/2023
Data Collected: HR, NON-HR

Purpose of Data Collection

Dialpad processes customer data during the use of our products. Dialpad stores data such as call logs, messages, voicemails, transcriptions and recordings. This personal data is required to be stored and processed by Dialpad to provide services to our customers. Customer data is processed within our cloud infrastructure which is reliant on Google Cloud platform for storage and processing. Additionally, Dialpad processes human resources data for use in the employment context.

Privacy Policy

HR and Non-HR Data


This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using our Services, but not to the practices of companies we don’t own or control, or people that we don’t manage.

Effective Date: 2/4/2021

This Privacy Shield Policy covers our treatment of personal information in the context of the Privacy Shield Principles and reiterates our commitment to those Principles. The Dialpad Privacy Policy is incorporated into this Privacy Shield Policy; however, in the event of any contradictions, the Privacy Shield Principles shall guide.

Effective Date: 4/30/2021

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Dialpad, Inc. at:

Preston Thomas
Privacy and Compliance Counsel
Dialpad, Inc.
12935 Alcosta Blvd. #559
San Ramon, California 94583

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Dialpad, Inc. to your question or complaint, please contact the independent recourse mechanism listed below

Appropriate statutory body with jurisdiction to investigate any claims against Dialpad, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission