Other Covered Entities

Galaxy Technologies, LLC
Papertrail, Inc.
SolarWinds ITSM US, Inc.
SolarWinds MSP US, Inc.
SolarWinds US, Inc.
SolarWinds Worldwide, LLC
Trusted Metrics, Inc.
VividCortex, Inc.


  • Information and Communications Technology
  • Software


EU-U.S. Data Privacy Framework Framework: Inactive - Withdrawal

Original Certification Date: 5/22/2018
Inactive Start Date: 8/8/2021

Swiss-U.S. Data Privacy Framework Framework: Inactive - Withdrawal

Original Certification Date: 5/22/2018
Inactive Start Date: 8/8/2021

Purpose of Data Collection

SolarWinds provides to its customers various products – including IT management and monitoring software and solutions such as network, systems and database management, security solutions, applications and infrastructure monitoring, and IT helpdesk tools and related maintenance and support services (Services)–– to customers, directly, and through distributors, resellers, and managed service providers (MSPs). In order to provide the Services, SolarWinds receives and processes certain data related to its customers use, including performance data regarding specific devices, network traffic data, and related network performance data, as well as other data that customers may submit to us in order to receive support services. The data processed may include personal data accessed, collected, created, received or otherwise processed for the purpose of delivering our Services to customers. SolarWinds has no control over the personal data that customers collect using or provides to SolarWinds in the course of using its Services. We also collect data from our business customers that could include personal information about individual business contacts and authorized users, which we may use for our own business purposes. The categories of personal data that may be transferred and processed by our customers for use of the Services, which are controlled by the customers and their end users include: name, contact data, job category or title, geolocation, usage data, IP address, user identification number or name, or infrastructure information. SolarWinds collects information from our customers including: name, business contact information, payment details, usage history, and customer service records. These may contain personal information about individual business contacts (i.e., personnel of the business customer) as well as information about the customers’ authorized users or customers.

Dispute Resolution

Questions or Complaints?

If you have a question or complaint, please contact SolarWinds Corporation US at:

Sarah Crispi
Senior Director Associate General Counsel
SolarWinds Corporation US
7171 Southwest Parkway, Building 400
Austin, Texas 78735

Appropriate statutory body with jurisdiction to investigate any claims against SolarWinds Corporation US regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission