Participation

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 7/13/2020
Next Certification Due Date: 7/13/2021
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 5/10/2019
Next Certification Due Date: 7/13/2021
Data Collected: NON-HR

Purpose of Data Collection

Client data : Account creation and management : - Name, surname - Email address and phone number - ID, username, and encrypted password Management of numbers and processing of calls : - Phone number(s) - Call / user identifier(s) - Call metadata (duration, phone number(s) of the other parties) Storage of recordings: - Call recording - Call metadata (duration, origin and destination phone numbers) Integration with CRMs and Helpdesks : - User name - Call metadata (origin and destination phone numbers, duration) - User notes Management of commercial agreements and billing: - Name, surname - Email address and phone number - Billing history To generate statistics on the use of the Services and collect your opinion on the Service: - Name - Phone Conversation - Browsing

Privacy Policy

Non-HR Data

Description:

During your use of our call solution (the “Services”) via the Website https://aircall.io (hereinafter referred to as the “Website”), Aircall.io, Inc a Delaware corporation with head offices located 33 W 17th St, New York, NY 10011, USA or Aircall SAS, a French company with offices located 42, rue du Faubourg Poissonnière, 75010 Paris, France (“We”, “Us”or “Aircall”) may require you to provide us with personal data to be able to access and use the Services. The term “Personal Data” means any data or information that enables the identification of an individual (whether directly or indirectly), such as your family name, first name, photograph, postal address, email address, telephone numbers, data relating to your transactions on the Website, detail of your orders and subscriptions, IP address, voice, as well as any other information about you that you provide us with.

Effective Date: 7/10/2020

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Aircall.io, Inc at:

Alain Bensimon
General Counsel
Aircall.io, Inc
233 Park Avenue South, Floor 11
New York, New York 10003

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Aircall.io, Inc to your question or complaint, please contact the independent recourse mechanism listed below




Appropriate statutory body with jurisdiction to investigate any claims against Aircall.io, Inc regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission