Other Covered Entities

Alibaba Cloud US LLC
Alibaba.com LLC


  • Information and Communications Technology
  • Cloud Computing
  • IaaS Providers


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 3/12/2018
Next Certification Due Date: 3/12/2019
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 3/12/2018
Next Certification Due Date: 3/12/2019
Data Collected: NON-HR

Purpose of Data Collection

Our collection, retention, use and disclosure of that personal data for the following purposes: 1. processing customer registration as a user, providing customer with an user ID for our Alibaba Cloud Platform and maintaining and managing customer registration; 2. providing customer with customer service and responding to customer queries, feedback, claims or disputes; 3. providing the Cloud Services to customer and/or customer's end users; 4. processing customer purchases and/or subscriptions on the International Marketplace; 5. performing research or statistical analysis in order to improve the content and layout of our Alibaba Cloud Platform, to improve our product offerings and services; 6. publishing any information voluntarily submitted by customer (which may include, but is not limited to, a photograph or other personal data customer provide) to our Alibaba Cloud Platform to be published on our Alibaba Cloud Platform through the publishing tools (such as our discussion forums); 7. to comply with applicable law, legal process or lawful government request, or in respect of any claims or potential claims brought against us or our parent companies, shareholders, subsidiaries and affiliates; 8. processing the personal data in accordance with customer instructions; 9. performing risk control, legal compliance and sanctions screening; 10. performing screening and checks for unlawful, fraudulent, deceptive or malicious activities; and 11. purposes which are reasonably related to the aforesaid. Additional Purposes Subject to obtaining customer specific consent and/or where permitted by applicable law, we may use customer name, phone number, residential address, email address and fax number (which may incorporate personal data) to provide notices, surveys, product alerts, communications and other marketing and promotional materials to customer relating to goods and services offered by us on our Alibaba Cloud Platform.

Privacy Policy

Non-HR Data


This Privacy Policy sets out how Alibaba Cloud may collect, use, transfer, retain, secure and disclose user personal data and/or personal data about user’s customers or end users that user provides to Alibaba Cloud pursuant to user’s use of the Alibaba Cloud Platform and/or our Cloud Services, as well as other terms relating to data location. It also describes user’s choices regarding use, access and correction of user personal data.

Effective Date: 1/7/2018

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Alibaba Cloud US LLC at:

ShanShan Pa
Head of Compliance & Privacy (US & Europe)
Alibaba Cloud US LLC
400 S. El Camino Real, Suite #400
San Mateo, California 94402

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Alibaba Cloud US LLC to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Alibaba Cloud US LLC regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission