EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 1/27/2018
Next Certification Due Date: 1/19/2023
Data Collected: HR, NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 2/15/2018
Next Certification Due Date: 1/19/2023
Data Collected: NON-HR

Purpose of Data Collection

Kustomer collects and processes Personal Information in connection with our online customer relationship management tool which provides a platform for our business customers to manage their customer care / support (our “Services”). The personal information that Kustomer collects and processes is determined by our customers, but typically includes contact details of our customers’ employees and their end users, user data such as order history or support conversations, and technical data such as IP address or browser information of individuals interacting with the Services. We may also use information collected automatically to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services useful to as many users as possible. Kustomer also uses third party services to help in providing our Services pursuant to contracts that limit access to, use and disclosure of personal information stored or processed as part of the services they provide.

Privacy Policy

HR Data

EU Employee HR Privacy Policy and Fair Processing Notice

Covers HR Data for EU employees

Effective Date: 3/10/2022

HR and Non-HR Data

Document: Privacy-Policy

Kustomer Privacy Policy.

Effective Date: 12/15/2021

Non-HR Data


This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using our Services.

Effective Date: 3/10/2022

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Kustomer, Inc. at:

Brent Peckham
Information Security
Kustomer, Inc.
5 Penn Plaza, 19th Floor
New York, New York 10001

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Kustomer, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Kustomer, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission