Industries

  • Information and Communications Technology
  • Software
  • Application Software

Participation

EU-U.S. Data Privacy Framework Framework: Inactive - Lapse

Original Certification Date: 3/23/2018
Inactive Start Date: 4/20/2020

Swiss-U.S. Data Privacy Framework Framework: Inactive - Lapse

Original Certification Date: 3/23/2018
Inactive Start Date: 4/20/2020

Purpose of Data Collection

WHAT INFORMATION WE COLLECT a) Non-personal information. We may collect “non-personal information”. For the purpose of this Privacy Policy, “Non-Personal Information” means data in a form that does not permit direct association with any specific individual. The following are some examples of non-personal information that we may collect and how we may use it: i. We may collect information such as occupation, language, zip code, area code, postal code, unique device identifier, location and the time zone where a Bolstra product is used so that we can better understand customer behavior and improve our products, Services and advertising. ii. We also may collect information regarding customer activities on our Website and from our other products and Services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our Website, products and Services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. b) Personal Information. You may be asked to provide Personal Information to Bolstra. For the purpose of this Privacy Policy, "Personal information” means data that can be used to uniquely identify or contact a specific natural person. i. Registration. Most of the time you will browse the Website without registering with us or creating an online account. However, in order to access certain resources or services via the Website (buy products, questions, service etc.), you will need to register with us. In order to register and create an online account, we collect certain personal information about you such as: your first and last name; your telephone number; your email address; you job function/title; your country; your organization name and size; your location; and whether or not you are acting on behalf of a current customer. ii. Customer Data. Bolstra Customers may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). Bolstra will not review, share, distribute, or reference any such Customer Data except as provided in the Bolstra Customer Agreement, or as may be required by law. In accordance with the Bolstra Customer Agreement, Bolstra may access Customer Data only for the purpose of providing the Services, improving the Services or preventing or addressing service or technical problems or as may be required by law. When purchasing the Services, Bolstra may require you to provide the Company with financial qualification and billing information, such as billing name and address and the number of employees within the organization that will be using the Services. Bolstra may also ask you to provide additional information, such as company annual revenues, number of employees, or industry. HOW WE USE YOUR INFORMATION The information we collect allows us to: a) Provide the Services; b) Keep you posted on Bolstra’s latest product announcements, software updates and upcoming events; c) To provide you with information, resources, products or services that your organization requested from us; d) Send you customer service-related communications, including online services; e) Provide technical product support to our Customers and to enhance Customer technical product support services; f) Deal with communications that you send to Bolstra; g) Inform you of updates for our products; h) Request your feedback; i) Complete and support the current activity, Website and system administration, research and development, and to improve the navigation and content of the Website; j) Help us develop, deliver and improve our products, Services, content, customer communications and advertising; k) For internal purposes such as auditing, data analysis and research. If you don’t want to be on our mailing list, you can opt out anytime here. https://www.bolstra.com/privacy-policy

Dispute Resolution

Questions or Complaints?

If you have a question or complaint, please contact Bolstra, LLC at:

John Warne
VP Customer Advocacy
Bolstra, LLC
Bolstra Corporate HQ
3535 E. 96th St. Suite 110
Indianapolis, Indiana 46204


Appropriate statutory body with jurisdiction to investigate any claims against Bolstra, LLC regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission