Other Covered Entities

SendGrid, Inc.


  • Information and Communications Technology
  • Telecommunications
  • Telecommunications Services


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/11/2017
Next Certification Due Date: 12/10/2019
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/11/2017
Next Certification Due Date: 12/10/2019
Data Collected: NON-HR

Purpose of Data Collection

We collect personal information through our email delivery platform and related services (Services) as well as our public Website. We collect and process personal information for a range of reasons as set out in our Privacy Policy including to provide, operate, optimize and maintain the Website and Services; deal with inquiries and support requests, , to provide our customers and Website visitors with information and access to resources or services that they have requested; for system administration and security; to improve the navigation and content of our Website and Services; to analyse the usage of our Website and Services, to send our customers service-related and marketing communications, to carry out research and development to improve our Website and Services; investigate fraudulent, breaches of terms or other wrongful behaviour, and to carry out other legitimate business purposes, or other lawful purposes about which we will notify our customers, users and Website Visitors, as appropriate. We share the personal information within the Sendgrid group of companies, with vendors, service providers, as well as where required by law, in response to lawful requests by public authorities, in connection with a business reorganization or restructuring, to protect or defend legal rights, to investigate wrongdoing, to protect vital interests of an individual or otherwise with your consent. We may also share information with third party advertising companies to better target adverts to you. Please see our Privacy Policies for further information.

Privacy Policy

Non-HR Data


The Notice sets out the privacy principles We follow with respect to transfers of personal information from the European Economic Area (“EEA”) and Switzerland to the United States, including personal information We receive from individuals who visit Our web and mobile sites or apps and/or who use any of Our services or otherwise interact with Us.

Effective Date: 12/1/2017

The Website Privacy Policy sets out how We collect and process personal information about Visitors when Visitors visit Our website at www.sendgrid.com and its subdomains and such other sites as may be designated by SendGrid.

Effective Date: 12/4/2018

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact SendGrid, Inc. at:

Michael Tognetti
SendGrid, Inc.
1801 California Street, Suite 500
Denver, Colorado 80202

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from SendGrid, Inc. to your question or complaint, please contact the independent recourse mechanism listed below

Appropriate statutory body with jurisdiction to investigate any claims against SendGrid, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission