• Information and Communications Technology
  • Cybersecurity


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 2/8/2018
Next Certification Due Date: 12/22/2021
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 2/8/2018
Next Certification Due Date: 12/22/2021
Data Collected: NON-HR

Purpose of Data Collection

Purposes for processing personal data Carbon Black may process personal data collected in connection with its products and services for the purposes of: providing, operating, securing and supporting Carbon Black’s products and services; to adapt products and services to respond to new threats and develop new features, products or services; to participate in threat intelligence networks and conduct research and analysis; to provide customer support and to respond to requests, questions, and comments, to meet other obligations under contractual requirements with the Customers, to comply with legal or regulatory requirements and policies, to protect against criminal activity, claims and other liabilities; or as otherwise requested or consented to by Carbon Black’s customers; or to take actions necessary to protect and/or to defend Carbon Black’s rights and property; or to protect against misuse or unauthorized use of Carbon Black’s products and services. Types of personal data processed Personal data collected by Carbon Black can include the following user data: identity details online identifiers, binary files, file paths and file names and other data processed by Carbon Black by its product or service offering(s). We take care to ensure that your personal information to be accessed only by those who really need access in order to perform their tasks and duties, and to share with third parties who have a legitimate purpose for accessing it. Part III "How we share your information" of our Global Privacy Notice provides information about how we may share information with third parties.

Privacy Policy

Non-HR Data


Global Privacy Notice generally explains the different ways in which Carbon Black, Inc. (including its affiliates and subsidiaries) collects, uses and shares personal information when: - You visit, interact with or use any of our websites, social media pages, Carbon Black mobile apps (where linked to this Global Privacy Notice), online advertisements, marketing or sales communications (our "online Properties"); You visit, interact with or use any of our offices, events, sales, marketing and other offline activities (our "offline Properties"); and - You purchase and use Carbon Black products and services (including mobile apps) that have been deployed by one of our business customers, such as your employer (our "Services").

Effective Date: 12/6/2019

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Carbon Black, Inc. at:

Stuart Lee
Chief Privacy Officer and Senior Director
Carbon Black, Inc.
3401 Hillview Avenue, Palo Alto, CA 94304
1100 Winter Street
Waltham, Massachusetts 02451

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Carbon Black, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Carbon Black, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission