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Other Covered Entities



  • Information and Communications Technology
  • Software


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 1/19/2017
Next Certification Due Date: 4/20/2019
Data Collected: HR, NON-HR

Purpose of Data Collection

Business Use.  We use your Personal Information primarily to facilitate our ongoing and proposed business dealings with you ("Business Use").  This includes to: (1) process business transactions with us that you initiate; (2) establish and maintain customer accounts so that we may provide products or services of ours requested by you or your company; (3) register you as a user of these products or services so that you may access them through our Sites or otherwise; (4) communicate with you about updates, maintenance, outages or other technical matters concerning these products or services; (5) provide you with training regarding usage of these products or services; (6) notify you about changes to any of the policies and procedures for use of these products or services; (7) verify the accuracy of account and technical contact information we have on file for you and your company in relation to these products or services; and (8) respond to questions or inquiries that you or your company may have about our products or services. We also may use your Personal Information as required for us to comply with laws and regulations relating to the products or services that we provide in any of the jurisdictions in which we or our affiliated companies operate, including the United States, and we may use Usage Information internally within AlienVault to help us improve our products or services, or to develop new products or services. Marketing Purposes.  With your consent or as otherwise permitted by applicable law, we may use your Personal Information for purposes relating to the marketing of our products and services, or those of our business partners ("Marketing Purposes").  This includes to: (1) send you newsletters, press releases, event announcements and other similar communications regarding the products or services that we offer; (2) market or promote our products or services to you, including by offering you trial or limited access to certain of our products or services; (3) solicit input from you regarding improvement of our products or services; (4) inform you of third-party offerings that we think you or your company may be interested in which relate to our products or services; (5) send you announcements or requests on behalf of other customers of ours who believe you would benefit from use of our products or services; and (6) other purposes that we disclose to you at the time we obtain your consent. Referrals.  From time to time, we may receive Personal Information about you from third parties who recommend or suggest that we contact you for business purposes. We receive such Personal Information because you have consented towards the third party that they might share your Personal Information. If we use that information to contact you, it will only be to see if you are interested in our products or services, or those of our business partners. We will not use this information for other purposes without your consent. In addition, if you inform us that you are not interested in these products or services, we will stop using the information to contact you. Data Integrity.  You are responsible for the accuracy of all Personal Information that you provide to us. We will use reasonable efforts to maintain the accuracy and integrity of your Personal Information, and to update that information as appropriate. We will take reasonable steps to ensure that the Personal Information we collect from you is relevant to its intended use, and that it is used only in ways that are compatible with the purposes for which it was collected or otherwise authorized by you.

Privacy Policy

HR Data

AlienVault HR Privacy Policy

This privacy policy describes how HR Data (described below) is transferred from AlienVault Ireland Limited and AlienVault, Inc. Sucursal, our subsidiaries in the European Union (EU), to our parent company, AlienVault, Inc., headquartered in the United States (U.S.), AlienVault, Inc. and its affiliates AlienVault Ireland Limited and AlienVault, Inc. Sucursal (“AlienVault,” “we,” “us,” or “our”) under the EU – U.S. Privacy Shield framework (described below). This policy addresses only the transfer of HR Data; it does not apply to the transfer of other personal information from the EU to the U.S. Those data transfers are covered by a separate privacy policy which can be found at: https://www.alienvault.com/legal/privacy-policy.

Effective Date: 3/15/2018

Non-HR Data


Current version of the AlienVault Privacy Policy. This privacy policy (“Privacy Policy”) describes the information collection practices that AlienVault and its respective subsidiaries (“AlienVault,” “we,” “us,” or “our,” if not explicitly referring to one company) follow when handling Personal Information (defined below) that we collect or receive in conducting our business, including through our products, services, websites and user applications (the “Sites”), as further explained below. Employment data is not subject to this Privacy Policy, but will be covered under separate policies and procedures of, and agreements among, the various AlienVault companies.

Effective Date: 11/10/2016

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact AlienVault at:

Sarah Downing
Corporate Paralegal
1100 Park Place, Suite 300
San Mateo, California 94403

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from AlienVault to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against AlienVault regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission