Other Covered Entities

FutureSimple, Inc.
Smooch Technologies US Inc.


  • Information and Communications Technology
  • Information Technology Services


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/9/2017
Next Certification Due Date: 12/9/2021
Data Collected: HR, NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/6/2016
Next Certification Due Date: 12/9/2021
Data Collected: HR, NON-HR

Purpose of Data Collection

Zendesk stores and processes personal information about website visitors and Subscribers (through customer sign-up to the Zendesk Service) within the EEA, the United States and in other countries and territories. Zendesk also processes the personal information of Zendesk employees. To facilitate our global operations and to provide the Services for which our Subscribers purchase, we may transfer and access such personal information from around the world, including from other countries in which the Zendesk Group has operations and Zendesk may rely on the Privacy Shield as the legal mechanism upon which to facilitate these transfers. Zendesk may disclose personal information to its wholly-owned affiliate entities or third party service providers. Zendesk processes personal information about its Subscribers and their users in order to provide them the Zendesk Services to which they subscribe. For example, to enable our Subscribers and their users to login to the Services and send communications using these Services. Zendesk processes information that Subscribers submit to, and store in, the Service (“Service Data”) as instructed by our Subscribers, and has no ownership rights in and to our Subscribers’ Service Data. The use of Service Data is limited to the purpose of providing the Service for which our Subscribers have engaged a member of the Zendesk Group. Disclosure of Service Data to third party service providers is limited to Sub-Processors: https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors. Zendesk processes personal information of website visitors for communications and business operations, for instance, participation in community forums or webinars, or event registration. Zendesk also processes personal information about its EEA and Swiss employees to manage all aspects of the employment relationship, such as onboarding, payroll, performance, and administration of benefits.

Privacy Policy

HR Data

Zendesk Candidate Privacy Notice

Zendesk Candidate Privacy notice effective as of January 1, 2020, discussing how we handle Candidate personal information when one applies for a job or other role and one's rights in connection with that information.

Effective Date: 1/1/2020

Non-HR Data


This Policy details our commitment to protecting the privacy of individuals who visit Zendesk's Websites, who register to use our Services, or who attend or register to attend sponsored events or other events at which the Zendesk Group participates.

Effective Date: 12/1/2020

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Zendesk, Inc. at:

Shannon Ralich
Associate General Counsel, Privacy
Zendesk, Inc.
989 Market Street
San Francisco, California 94103

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Zendesk, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Zendesk, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission