Zendesk, Inc

Active Participant

Industries

  • Information and Communications Technology
  • Information Technology Services

Participation

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/9/2017
Next Certification Due Date: 11/9/2018
Data Collected: HR, NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/6/2016
Next Certification Due Date: 11/9/2018
Data Collected: HR, NON-HR

Purpose of Data Collection

Online data collected through customer Sign-up, or as may be collected online by Zendesk's customers' customers, and placed on Zendesk's platform. Zendesk does not process any data manually. Employee Data Exports.

Privacy Policy

HR Data

Zendesk Employee Privacy Notice UK & Ireland
Description:

This Privacy Notice describes how Zendesk, Inc. and its group companies collect, use, store and disclose personal information about our staff, including our employees, temporary staff, interns, and applicants for employment.

Effective Date: 10/24/2017
Zendesk Employee Privacy Notice UK & Ireland
Description:

This Privacy Notice describes how Zendesk, Inc. and its group companies collect, use, store and disclose personal information about our staff, including our employees, temporary staff, interns, and applicants for employment.

Effective Date: 10/24/2017
Zendesk Privacy Policy UK & Ireland
Description:

Zendesk's current HR Privacy Policy which came in to effect November, 2 2017

Effective Date: 11/2/2017

Non-HR Data

Document: Privacy Policy (Non-HR)
Description:

This Policy details our commitment to protecting the privacy of individuals who visit Zendesk's Websites, who register to use our Services, or who attend or register to attend sponsored events or other events at which the Zendesk Group participates.

Effective Date: 8/1/2017
Document: Zendesk Privacy Policy
Description:

This Policy details our commitment to protecting the privacy of individuals who visit our Websites (as herein defined) (“Website Visitors”), register to use our Services, or who attend or register to attend sponsored events or other events at which the Zendesk Group participates (“Attendees”).

Effective Date: 8/1/2017

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Zendesk, Inc at:

Jason Robman
Associate General Counsel
Zendesk, Inc
1019 Market Street, 6th Floor
San Francisco, California 94103
jrobman@zendesk.com
Phone: (415) 418-7506

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Zendesk, Inc to your question or complaint, please contact the independent recourse mechanism listed below


HR RECOURSE MECHANISM

EU Data Protection Authorities (DPAs)
Swiss Federal Data Protection and Information Commissioner (FDPIC)

NON-HR RECOURSE MECHANISM

TRUSTe


Appropriate statutory body with jurisdiction to investigate any claims against Zendesk, Inc regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission