Industries

  • Information and Communications Technology
  • Information Technology Services

Participation

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/9/2017
Next Certification Due Date: 11/19/2020
Data Collected: HR, NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/6/2016
Next Certification Due Date: 11/19/2020
Data Collected: HR, NON-HR

Purpose of Data Collection

Zendesk stores and processes personal information about website visitors and Subscribers (through customer sign-up to the Zendesk Service) within the EEA, the United States and in other countries and territories. Zendesk also processes the personal information of Zendesk employees. To facilitate our global operations and to provide the Services for which our Subscribers purchase, we may transfer and access such personal information from around the world, including from other countries in which the Zendesk Group has operations and Zendesk may rely on the Privacy Shield as the legal mechanism upon which to facilitate these transfers. Zendesk may disclose personal information to its wholly-owned affiliate entities or third party service providers. Zendesk processes personal information about its Subscribers and their users in order to provide them the Zendesk Services to which they subscribe. For example, to enable our Subscribers and their users to login to the Services and send communications using these Services. Zendesk processes information that Subscribers submit to, and store in, the Service (“Service Data”) as instructed by our Subscribers, and has no ownership rights in and to our Subscribers’ Service Data. The use of Service Data is limited to the purpose of providing the Service for which our Subscribers have engaged a member of the Zendesk Group. Disclosure of Service Data to third party service providers is limited to Sub-Processors: https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors. Zendesk processes personal information of website visitors for communications and business operations, for instance, participation in community forums or webinars, or event registration. Zendesk also processes personal information about its EEA and Swiss employees to manage all aspects of the employment relationship, such as onboarding, payroll, performance, and administration of benefits.

Privacy Policy

HR Data

Zendesk Employee Privacy Notice EMEA
Description:

This is Zendesk's updated employee privacy notice for EMEA as of December 2019.

Effective Date: 12/12/2019

Non-HR Data

Description:

This Policy details our commitment to protecting the privacy of individuals who visit Zendesk's Websites, who register to use our Services, or who attend or register to attend sponsored events or other events at which the Zendesk Group participates.

Effective Date: 11/1/2018

Verification Method

TRUSTe

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Zendesk, Inc at:

Rachel Tobin
Global Privacy Counsel
Zendesk, Inc
Zendesk, Dublin
1019 Market Street
San Francisco, California 94103
Fax: 4156445778

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Zendesk, Inc to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Zendesk, Inc regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission