• Information and Communications Technology
  • Information Technology Services


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/6/2016
Next Certification Due Date: 12/6/2017
Data Collected: NON-HR

Purpose of Data Collection

Online data collected through customer Sign-up, or as may be collected online by Zendesk's customers' customers, and placed on Zendesk's platform. Zendesk does not process any data manually. Employee Data Exports.

Privacy Policy

HR Data

Zendesk Privacy Policy

Zendesk's current Privacy Policy which came in to effect November 1, 2016

Effective Date: 4/12/2017

Non-HR Data


This Policy details our commitment to protecting the privacy of individuals who visit our Websites (as herein defined) (“Website Visitors”), register to use our Services, or who attend or register to attend sponsored events or other events at which the Zendesk Group participates (“Attendees”).

Effective Date: 10/7/2016

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Zendesk, Inc at:

Jason Robman
Associate General Counsel
Zendesk, Inc
1019 Market Street, 6th Floor
San Francisco, California 94103

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Zendesk, Inc to your question or complaint, please contact the independent recourse mechanism listed below



Appropriate statutory body with jurisdiction to investigate any claims against Zendesk, Inc regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission