• Information and Communications Technology
  • Information Technology Services


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/9/2017
Next Certification Due Date: 11/19/2020
Data Collected: HR, NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/6/2016
Next Certification Due Date: 11/19/2020
Data Collected: HR, NON-HR

Purpose of Data Collection

Zendesk stores personal information about website visitors and subscribers (through customer sign-up to the Zendesk service) within the EEA, the United States and in other countries and territories. Zendesk also processes the personal information of Zendesk employees. To facilitate our global operations, we may transfer and access such personal information from around the world, including from other countries in which the Zendesk Group has operations and Zendesk may rely on the Privacy Shield as the legal mechanism upon which to facilitate these transfers.

Privacy Policy

HR Data

Zendesk Employee Privacy Notice EMEA

This is Zendesk's employee privacy notice for EMEA and is available on the company's intranet.

Effective Date: 5/25/2018

Non-HR Data


This Policy details our commitment to protecting the privacy of individuals who visit Zendesk's Websites, who register to use our Services, or who attend or register to attend sponsored events or other events at which the Zendesk Group participates.

Effective Date: 11/1/2018

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Zendesk, Inc at:

Rachel Tobin
Global Privacy Counsel
Zendesk, Inc
Zendesk, Dublin
1019 Market Street
San Francisco, California 94103
Fax: 4156445778

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Zendesk, Inc to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Zendesk, Inc regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission