Other Covered Entities

FutureSimple, Inc.
Smooch Technologies US Inc.

Industries

  • Information and Communications Technology
  • Information Technology Services

Participation

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/9/2017
Next Certification Due Date: 1/21/2023
Data Collected: HR, NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/6/2016
Next Certification Due Date: 1/21/2023
Data Collected: HR, NON-HR

Purpose of Data Collection

Personal data is collected online and offline in connection with business activities of Zendesk, Inc. and its affiliates (collectively, "Zendesk"), including information related to prospective, current, and former customers, employees, candidates, vendors, partners, and suppliers. Zendesk collects this data for the following purposes: (1) provide, operate, maintain, improve, and promote our websites and Services; (2) process and complete business transactions, including purchase confirmation and invoices, providing customer support, and improving our Services; (3) sales and marketing communications; (4) internal processes to support legitimate business interests; (5) recruitment, administration of benefits and maintenance of the employment relationship; (6) crime and fraud detection and prevention and security purposes; and (7) compliance with applicable laws and regulations.

Privacy Policy

HR Data

Candidate Privacy Notice
Description:

Candidate Privacy Notice

Effective Date: 6/7/2021
Employee Privacy Notice
Description:

Employee Privacy Notice

Effective Date: 6/7/2021

Non-HR Data

Document: Privacy Policy
Description:

Privacy Policy

Effective Date: 12/6/2021

Verification Method

TRUSTe

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Zendesk, Inc. at:

Shannon Ralich
Associate General Counsel, Sr. Director Privacy
Zendesk, Inc.
989 Market Street
San Francisco, California 94103

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Zendesk, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Zendesk, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission