Industries

  • Information and Communications Technology
  • Information Technology Services

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/1/2016
Next Certification Due Date: 3/6/2019
Data Collected: HR, NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/2/2017
Next Certification Due Date: 3/6/2019
Data Collected: NON-HR

Purpose of Data Collection

WP Engine provides managed hosting services to customers and collects personal data in order to administer customers hosting environments, provide support services, and process payments. The types of data collected by WP Engine include name, contact information, address, and billing information (except for full credit card numbers). As a managed hosting services provider, WP Engine may process additional personal information at the direction of its customers, but such additional personal information remains in the care, custody, and control of the customer requesting or facilitating its collection. WP Engine will only disclose personal information that it collects or processes to service providers that need to know such information in order to process it on WP Engine's behalf or to otherwise help provide the managed hosting services.

Privacy Policy

HR Data

EU Employee Privacy Policy
Description:

The WP Engine EU Employee Privacy Policy describes how the company implements the Privacy Shield Principles for relevant EU employee personal data. The Policy is available to employees on the company’s internal network.

Effective Date: 11/30/2016

Non-HR Data

Description:

The WP Engine Privacy Policy is publicly available on the WP Engine website, and it addresses the collection and use of personal information from individuals who visit our website as well as from our customers (and their end users) who use the WP Engine managed hosting services.

Effective Date: 9/30/2016

Verification Method

TRUSTe

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact WPEngine, Inc. at:

Lauren Corallo
Legal Operations Manager
WPEngine, Inc.
Texas
504 Lavaca Street, Suite 1000
Austin, Texas 78701

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from WPEngine, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against WPEngine, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission