• Information and Communications Technology


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/16/2016
Next Certification Due Date: 11/16/2017
Data Collected: HR, NON-HR

Purpose of Data Collection

Twitter, Inc. receives and processes personal information relating to natural persons in Switzerland who are individual contacts of corporate customers (including advertisers), suppliers, service providers and other corporate business partners. Twitter, Inc. typically receives such information from Twitter International Company or its subsidiaries in Switzerland. Twitter, Inc., provides web-hosting and a wide range of technical services for Twitter International Company, its subsidiaries, and other entities, such as advertisers and partners. Twitter, Inc. may also process personal information provided by Twitter International Company's or its subsidiaries' corporate business partners based in Switzerland. The personal information described above is collected, held and processed for different purposes, which may include any of the following: for sales and marketing to consumers and businesses; effecting transactions with consumers and businesses; providing, understanding, improving, and customizing services and products for consumers and businesses; financial processing and management; supplier, vendor, and partner relationship management; customer support and customer relationship management; operations and security management; and legal and regulatory compliance. The personal information described above is not disclosed to third parties except in the limited circumstances described in the Privacy Policy, including with consent; to a service provider subject to appropriate privacy, confidentiality, and security measures; to comply with a law or regulation or protect against harm; or to a corporate affiliate or in connection with a business transfer.

Privacy Policy

HR Data

Twitter Human Resources Privacy Policy

The Twitter Human Resources Privacy Policy describes how and when Twitter, Inc. and its affiliates and subsidiaries collect, use and share information for employment-related purposes. The policy is available on Twitter internal sites and services.

Effective Date: 9/30/2016

Non-HR Data


The Twitter Privacy Policy describes how and when the Twitter Services collect, use and share information.

Effective Date: 9/30/2016

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Twitter, Inc. at:

Manas Mohapatra
Associate General Counsel
Twitter, Inc.
Privacy and Data Protection
1355 Market Street #900
San Francisco, California 94103
Fax: 415-222-9958

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Twitter, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Twitter, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission