EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 4/26/2017
Next Certification Due Date: 5/17/2023
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/5/2018
Next Certification Due Date: 5/17/2023
Data Collected: NON-HR

Purpose of Data Collection

NON-HR PERSONAL DATA Recurly, Inc. (“Recurly” or “the Company”) is a privately held subscription billing management company. Recurly’s services are designed to manage all aspects of subscription billing on the behalf of its customers (“Merchants”). Customer data is used to process credit card transactions as part of Recurly services performed on behalf of customers. Recurly designed and developed its product to be a “self‐serve” subscription billing management service that provides enterprise-class subscription billing with minimal required effort to set up and integrate a comprehensive suite of functionality. The service includes, but is not limited to, managing the storage and tokenization of sensitive customer credit card information, automating customer communication, transmitting customer credit cards based upon a predetermined billing interval or schedule determined by the Merchants, and providing transaction logging and reporting to Merchants.

Privacy Policy

Non-HR Data


Recurly public privacy policy

Effective Date: 12/1/2018

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Recurly, Inc. at:

Vanessa Jose
Senior Governance, Risk, and Compliance Analyst
Recurly, Inc.
400 Alabama St, Suite 202
San Francisco, California 94110

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Recurly, Inc. to your question or complaint, please contact the independent recourse mechanism listed below

Appropriate statutory body with jurisdiction to investigate any claims against Recurly, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission