Industries

  • Information and Communications Technology

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/2/2016
Next Certification Due Date: 12/7/2018
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/7/2017
Next Certification Due Date: 12/7/2018
Data Collected: NON-HR

Purpose of Data Collection

This certification applies to certain IBM cloud offerings (including those in our Infrastructure-as-a-Service, Platform-as-a-Service, and Software-as-a-Service portfolio) in which IBM acts as a data processor on behalf of our clients, which act as data controllers. A list of the cloud offerings covered by this certification is available through our Privacy Shield Privacy Policy. The purposes for which we process data on behalf of our clients vary by product and are provided in the pertinent offering agreements, and may include providing the offering and related services; improving the offering; and for other purposes reflected in the agreements. Data may be disclosed to third parties as outlined in our Privacy Shield Privacy Policy and offering agreements.

Privacy Policy

Non-HR Data

Description:

• The IBM Privacy Shield Privacy Policy for Certified IBM Cloud Services reflects the privacy practices applicable to the offerings that are certified under the Privacy Shield, and is available through the link provided below.

Effective Date: 9/29/2016

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact International Business Machines Corporation (IBM) at:

William Tworek
Director, Security and Privacy, IBM SaaS
International Business Machines Corporation (IBM)
New Orchard Road
Armonk, New York 10504

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from International Business Machines Corporation (IBM) to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against International Business Machines Corporation (IBM) regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission