- Information and Communications Technology
EU-U.S. Privacy Shield Framework: Active
Swiss-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
Customer Data: -Accounts and records: Maintaining the Data Importer's customer records and accounts including as required for internal accounting purposes and for preparing statutory filings, audits and financial reviews; -Administration of Entitlements and Membership Records: Including maintaining records of and managing entitlements such as licenses and subscriptions for which the Data Importer is responsible; providing access to websites and applications; providing services, support or information; distributing application service packs; providing notices about upcoming events like an account or subscription expiration date; -Advertising and marketing: Including sending communications with information about the Data Importer's products and services and special offers or promotions as permitted by local law; sending communications with information about third party products and services and special offers or promotions as permitted by local law; sending questionnaires and surveys; developing customer-tailored marketing communications; conducting public relations activities; running events; -Business Operations: Including delivering goods and rendering services; invoicing, collecting and processing payments; logging customer contact information; providing customer service; determining whether to accept customers; reviewing and forecasting customer activity; managing staff performance and customer interaction; maintaining service levels; addressing customer complaints and enquiries; managing mergers, acquisitions, and re-organizations or disposals; -Education and training: Including managing enrolments; delivering training classes and online trainings; managing and administering exams and assessments; maintaining records of training and awarded certifications; -Protection of rights: Including reducing software piracy and fraud; ensuring that applications and websites are used in compliance with applicable terms and the law; protecting customers and end users; and -Product development and improvement: Including measuring and better understanding how websites and applications are used in order to improve these; tailoring overall customer experience with use of websites and applications. Employee Data: -Managing Workforce: Managing work activities and personnel generally, including appraisals, promotions and succession planning, administering salary and payments administration and reviews, wages and other awards such as stock options, stock grants and bonuses, health care, pensions and savings plans, training, leave, promotions, transfers, secondments, honouring other contractual benefits, loans, performing workforce analysis and planning, performing background checks, managing disciplinary matters and terminations, making business travel arrangements; -Communication and Emergencies: Facilitating communication with Data Subjects, providing references, ensuring business continuity, protecting the health and safety of employees and others, safeguarding IT infrastructure, office equipment and other property, facilitating communication in an emergency; -Business Operations: Managing business operations generally, including operating and managing the IT and communications systems, managing product and service development, improving products and services, managing company assets, allocating company assets and human resources, strategic planning, project management, business continuity, compilation of audit trails and other reporting tools, maintaining records relating to manufacturing and other business activities, budgeting, financial management and reporting, communications, managing mergers, acquisitions, and re-organizations or disposals; -Compliance: Complying with legal and other requirements, such as income tax and national insurance deductions, record-keeping and reporting obligations, conducting audits, compliance with government inspections and other requests from government or other public authorities
Updated to reflect Privacy Shield re-certification date.
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Autodesk, Inc. at:
Director, Global Privacy and Data Security Counsel
San Rafael, California 94903
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Autodesk, Inc. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Autodesk, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission