• Information and Communications Technology
• Software

Purpose of Data Collection

Customer Data: -Accounts and records: Maintaining the Data Importer's customer records and accounts including as required for internal accounting purposes and for preparing statutory filings, audits and financial reviews; -Administration of Entitlements and Membership Records: Including maintaining records of and managing entitlements such as licenses and subscriptions for which the Data Importer is responsible; providing access to websites and applications; providing services, support or information; distributing application service packs; providing notices about upcoming events like an account or subscription expiration date; -Advertising and marketing: Including sending communications with information about the Data Importer's products and services and special offers or promotions as permitted by local law; sending communications with information about third party products and services and special offers or promotions as permitted by local law; sending questionnaires and surveys; developing customer-tailored marketing communications; conducting public relations activities; running events; -Business Operations: Including delivering goods and rendering services; invoicing, collecting and processing payments; logging customer contact information; providing customer service; determining whether to accept customers; reviewing and forecasting customer activity; managing staff performance and customer interaction; maintaining service levels; addressing customer complaints and enquiries; managing mergers, acquisitions, and re-organizations or disposals; -Education and training: Including managing enrollments; delivering training classes and online trainings; managing and administering exams and assessments; maintaining records of training and awarded certifications; -Protection of rights: Including reducing software piracy and fraud; ensuring that applications and websites are used in compliance with applicable terms and the law; protecting customers and end users; and -Product development and improvement: Including measuring and better understanding how websites and applications are used in order to improve these; tailoring overall customer experience with use of websites and applications. Employee Data: -Managing Workforce: Managing work activities and personnel generally, including appraisals, promotions and succession planning, administering salary and payments administration and reviews, wages and other awards, honoring other contractual benefits, loans, performing workforce analysis and planning, performing background checks, managing disciplinary matters and terminations, making business travel arrangements; -Communication and Emergencies: Facilitating communication with Data Subjects, providing references, ensuring business continuity, protecting the health and safety of employees and others, safeguarding IT infrastructure, office equipment and other property, facilitating communication in an emergency; -Business Operations: Managing business operations generally, including operating and managing the IT and communications systems, managing product and service development, improving products and services, managing company assets, allocating company assets and human resources, strategic planning; -Compliance: Complying with legal and other requirements, such as income tax and national insurance deductions, record-keeping and reporting obligations, conducting audits, compliance with government inspections and other requests from government or other public authorities; -Monitoring: Monitoring compliance with internal policies, including the policies with regard to telephone, email, internet and other company resources and the Code of Business Conduct and other monitoring activities as permitted by local law.

Verification Method

Self-Assessment

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Autodesk, Inc. at: