• Information and Communications Technology
  • Software


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/21/2016
Next Certification Due Date: 2/2/2021
Data Collected: HR, NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 3/1/2018
Next Certification Due Date: 2/2/2021
Data Collected: HR, NON-HR

Purpose of Data Collection

NON-HR PERSONAL DATA: Cylance Inc. processes personal data related to its prospective, current, and former: customers, clients, vendors, partners, and resellers. Cylance uses personal data received primarily for: 1) Deliver requested services and product improvement; 2) Support delivery of marketing activities, events, webinars and promotions; 3) Improve internal business operations; and 4) Prevent and detect fraud, security, and compliance with governmental, legislative, and regulatory requirements. HR PERSONAL DATA: Cylance Inc, a wholly-owned subsidiary of BlackBerry Limited, processes personal information about prospective, current, and former employees primarily for the purposes of: 1) recruiting, hiring and managing a global workforce, administer employee relationships, provide compensation and benefits; 2) providing a safe workplace, enabling work, optimizing work processes; and 3) complying with governmental, legislative, and regulatory requirements.

Privacy Policy

HR Data

Supplemental Privacy Shield Notice for Cylance EU Employees

This Privacy Notice complements BlackBerry’s EU employee data protection notice and provides additional information regarding the processing of employee personal data in accordance with the Privacy Principles.

Effective Date: 1/1/2020

Non-HR Data


This Privacy Notice applies to Cylance websites, solutions and services that link to or reference this notice and describes how we handle personal information and the choices available regarding the collection, use, access, and how to update and correct your personal information.

Effective Date: 2/6/2019

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Cylance Inc. at:

Paul Dockter
Senior Privacy Manager
Cylance Inc.
400 Spectrum Center Drive, Suite 900
Irvine, California 92618

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Cylance Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Cylance Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission