• Information and Communications Technology
  • Software


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/18/2016
Next Certification Due Date: 10/16/2020
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/15/2017
Next Certification Due Date: 10/16/2020
Data Collected: NON-HR

Purpose of Data Collection

Zoom collects information under the direction of its customers, and unless a customer is in an individual, has no direct relationship with the individuals whose personal data it processes. If you have been contacted by one of our customers and would no longer like to be contacted by that customer using our service, please contact that customer directly. We may transfer personal information to companies that help us provide our service. Transfers of personal data to subsequent third parties are covered by the service agreements with our customers. Described below are situations in which personal information is collected and the purposes for which it is collected. "Personal Information" is any information that can be used to identify an individual, and may include, but is not limited to, name, email address, postal or other physical address, credit or debit card number, title, information generated from use of our Products, and other information required to provide a Product, deliver a product, or carry out a transaction you have requested. Some of the reasons we collect your Personal Information may include: account registration use of certain Product features generating reports based on information collected from use of our Products requesting service and support for our Products and providing such support placing transactions or orders registering to attend a seminar or webinar participating in an online survey submitting an entry for an opt-in sweepstakes or other promotion billing and collecting payments for our Products participating in discussion groups or forums registering for membership programs or newsletter subscriptions customizing the advertising and content you see

Privacy Policy

Non-HR Data

Document: Privacy Policy

Zoom Video Communications, Inc. ("Zoom") is committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services (collectively "Products"). This policy covers the Zoom website and is applicable worldwide. This policy outlines our handling practices, how we collect and use the personal information you provide through online and offline. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. If you give us personal information, we will treat it according to this policy. This policy may be updated from time to time and our website will indicate when the policy has been updated. You may access the current version at any time by clicking on the "Privacy" link at the footer on our website.

Effective Date: 3/19/2019

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Zoom Video Communications, Inc. at:

Lynn Haaland
Deputy General Counsel, Chief Compliance and Ethic
Zoom Video Communications, Inc.
55 Almaden Blvd, Suite 600
San Jose, California 95113
Fax: (650) 397-6094

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Zoom Video Communications, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Zoom Video Communications, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission