EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/16/2016
Next Certification Due Date: 11/16/2017
Data Collected: NON-HR

Purpose of Data Collection

SugarCRM processes data customers submit to our services pursuant to our subscription agreement (Customer Data). Our products may be deployed On-Demand or On-Site and customers may also engage us for professional services and customer support. To fulfill our contractual obligations, SugarCRM may access Customer Data to provide services, to correct and address technical or service problems, or to follow instructions of the customer who submitted the data, or in response to contractual requirements.

Privacy Policy

Non-HR Data


Privacy Shield Notice

Effective Date: 9/26/2016

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact SugarCRM Inc. at:

Mark Liu
General Counsel
SugarCRM Inc.
10050 N. Wolfe Rd., Suite SW2-130
Cupertino, California 95014

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from SugarCRM Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against SugarCRM Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission