• Information and Communications Technology
  • Information Technology Services


Swiss-U.S. Privacy Shield Framework: Inactive - Withdrawal

Original Certification Date: 7/24/2017
Inactive Start Date: 12/17/2021

EU-U.S. Privacy Shield Framework: Inactive - Withdrawal

Original Certification Date: 11/16/2016
Inactive Start Date: 12/17/2021

Purpose of Data Collection

SugarCRM processes personal information that it obtains or receives from its subsidiaries, customers, website visitors, and business partners as well as personal data customers submit to our services and products pursuant to our subscription agreement. The personal information is processed in order to (1) provide the products and services; (2) perform customer support activities, such as fulfilling product orders, providing technical support, and improving product offerings; (3) perform sales and marketing activities as permissible under applicable law; and (4) conduct internal business processes such as e.g. financial processing and management and compliance with law. Our products may be deployed On-Demand or On-Site and customers may also engage us for professional services and customer support. To fulfill our contractual obligations, SugarCRM may access Customer Data to provide services, to correct and address technical or service problems, or to follow instructions of the customer who submitted the data, or in response to contractual requirements.

Dispute Resolution

Questions or Complaints?

If you have a question or complaint, please contact SugarCRM Inc. at:

Shana Sweeney
Chief Human Resource Officer
SugarCRM Inc.
10050 N. Wolfe Rd., Suite SW2-130
Cupertino, California 95014

Appropriate statutory body with jurisdiction to investigate any claims against SugarCRM Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission