Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 4/25/2017
Next Certification Due Date: 11/14/2018
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/8/2016
Next Certification Due Date: 11/14/2018
Data Collected: NON-HR

Purpose of Data Collection

New Relic provides software and online tools that our customers use to monitor and analyze how their software is working. These include tools for monitoring server operations, mobile applications, web applications, and back end infrastructure, among others. In providing these tools, New Relic processes data our customers submit to our services or instruct us to process on their behalf. New Relic customers can configure their software to send New Relic data beyond simple timing or analytics information, most typically including information like IP address or other user information.

Privacy Policy

Non-HR Data


This statement is designed to provide clear and accurate disclosure of all information required by the Privacy Shield’s Notice Principle.

Effective Date: 4/12/2017

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact New Relic, Inc. at:

Hannah Fagin
Legal Administrative Coordinator
New Relic, Inc.
Attn: Legal Dept, 188 Spear Street, Suite 1200, San Francisco, CA 94105
188 Spear Street, Suite 1200
San Francisco, California 94105

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from New Relic, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against New Relic, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission