• Information and Communications Technology
  • Cloud Computing
  • SaaS Providers


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 4/25/2017
Next Certification Due Date: 9/20/2022
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/8/2016
Next Certification Due Date: 9/20/2022
Data Collected: NON-HR

Purpose of Data Collection

New Relic provides software and online tools that our customers use to monitor and analyze how their software is working. These include tools for monitoring server operations, mobile applications, web applications, and back end infrastructure, among others. In providing these tools, New Relic processes data our customers submit to our services or instruct us to process on their behalf. New Relic customers can configure their software to send New Relic personal data beyond simple timing or analytics information, most typically including information like IP address or other user information. New Relic also processes customer and prospective customer information to provide and bill for the services, and for sales and marketing purposes. We also collect personal data from visitors of our public websites, such as,,, and/or our applications, in order to administer, improve and analyze our websites, to provide advertising on third party sites and for such other purposes described in our Privacy Notices. We share personal data with vendors, consultants and service providers who work on our behalf, with select third party vendors for data enrichment and other purposes, with our affiliates, with third parties where we are legally required to do so, to protect the vital interests or legal rights of New Relic or other individuals, or in connection with corporate transactions. Please see our Privacy Notices for further information. For clarity, New Relic's certification applies equally to the operations of companies New Relic has acquired over time that link to one of the policies listed on this certification.

Privacy Policy

Non-HR Data


This New Relic General Data Privacy Notice explains who we are, how we collect, share and use personal data about you, and how you can exercise your privacy rights.

Effective Date: 2/13/2019

This New Relic Services Privacy Notice covers the collection, use, and disclosure of personal data in connection with New Relic's products and services.

Effective Date: 2/13/2019

This Privacy Shield Notice sets out the privacy principles we follow with respect to transfers of personal data from the European Economic Area, the United Kingdom and Switzerland to the United States, including personal data we receive from individuals residing in the EEA, the United Kingdom and Switzerland who visit our web and mobile sites or apps, and/or who use any of our services or otherwise interact with us.

Effective Date: 9/25/2019

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact New Relic, Inc. at:

Esteban Gutierrez
New Relic, Inc.
188 Spear Street, Suite 1000
San Francisco, California 94105

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from New Relic, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against New Relic, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission