Other Covered Entities

Twilio Inc.


  • Information and Communications Technology
  • Software


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 8/1/2017
Next Certification Due Date: 5/23/2024
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/25/2016
Next Certification Due Date: 5/23/2024
Data Collected: NON-HR

Purpose of Data Collection

Twilio's service enables companies to integrate communications capabilities into their software applications, including mobile, web-based and desktop applications. Some of our customers are located in Switzerland. With respect to Twilio's customers, Twilio collects the following data and uses such data solely for the purpose of facilitating its relationship with its customers: When a company signs up to use Twilio's services, Twilio collects contact information and billing information. In connection with the customer's actual use of Twilio's services, Twilio will collect information that is created or provided by the customer for those purposes. For example, if the customer uses Twilio to enable users of the customer's application to send SMS messages, Twilio will collect and maintain the call data related to that use including content, recipient phone number, size and time of message and other transactional data. Also, when prospective customers (and others) visit Twilio's site, Twilio will collect information concerning the user's browser, IP address and the pages requested.

Privacy Policy

Non-HR Data

Document: Privacy Notice

This Privacy Notice relates to Twilio’s collection, use and sharing of personal information. Note that this policy links to our privacy shield statement at: https://www.twilio.com/en-us/legal/privacy

Effective Date: 1/26/2023

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Twilio Inc. at:

Amy Holcroft
Chief Privacy Officer
Twilio Inc.
101 Spear Street, 1st Floor
San Francisco, California 94105

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Twilio Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Twilio Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission