• Information and Communications Technology
  • Software


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 8/31/2017
Next Certification Due Date: 3/9/2024
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/15/2016
Next Certification Due Date: 3/9/2024
Data Collected: NON-HR

Purpose of Data Collection

FullStory is a service provider of hosted software that permits its customer to capture, replay, search, and analyze each user's actual experience with a customers' website. FullStory receives personal data consisting of first and last name, home address, billing address, or other physical address, email address and telephone number. FullStory collects and uses personal data in accordance with our Privacy Policy, available at: FullStory is built on the Google Cloud Platform and stores customer data on secure Google servers. FullStory also may provide customer data to its third party support ticket service provider in order to provide support services to its customers.

Privacy Policy

Non-HR Data


FullStory's privacy policy explains the what, how, and why of the personally identifying Information we collect when a customer visits the website located at and when uses the FullStory SaaS analytics software and services and includes Personal Information collected via email, SMS, telephone, WAP or other means. It also explains the specific ways FullStory uses and discloses that information.

Effective Date: 9/28/2018

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact FullStory, Inc. at:

David Woolston
General Counsel
FullStory, Inc.
1745 Peachtree Street, Suite G
Atlanta, Georgia 30309

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from FullStory, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against FullStory, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission