Other Covered Entities
- Information and Communications Technology
- Information Technology Services
Swiss-U.S. Privacy Shield Framework: Active
EU-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
When Rackspace is a data controller: Rackspace collects personal information about: (i) visitors to, or users of, its websites; (ii) prospective and current customers; (iii) users of any mobile-device applications that it offers; (iv) service providers and business partners; (v) job applicants; and (vi) other third-parties that Rackspace interacts with. Rackspace uses this information to: (i) provide services to its customers (these purposes may include but are not limited to any of the following: processing service requests, negotiating contracts, handling orders, delivering services, processing payments, communicating with customers about orders, services, promotional offers and marketing to such businesses, providing customer support, managing customer relationship, developing and improving the services, fraud detection and prevention, compliance with governmental, legislative and regulatory bodies, and investigating complaints about the use of its services); (ii) contact individuals or companies about Rackspace services, employment opportunities, and potential business transactions, and to generally improve the way it markets its services; (iii) manage relations with its vendors and service provides; (iv) carry out financial and other business operations; and (v) perform its own human resources functions. When Rackspace is a data processor: Rackspace affiliates located in the European Union provide Rackspace with personal information about their prospective and current customers, service providers, business partners, job applicants, employees, and other third parties they interact with. Rackspace uses this information to assist its affiliates in providing services to their customers, and to assist its affiliates with vendor relations and contract management, human resources management, and their internal financial and other business operations. When using Rackspace information technology hosting, cloud computing, and related services, Rackspace customers and customers of Rackspace affiliates located in the European Union or Switzerland may process personal data controlled by them ("Customer Data"). Rackspace does not determine the types of data its customers store on Rackspace's servers, or transmit using its services, and/or how Customer Data is classified, accessed, exchanged or otherwise processed. Rackspace customers are responsible for compliance with applicable data protection principles. Rackspace provides its services at the direction of its customers and defines its obligations with respect to Customer Data in its agreements with its customers. Rackspace also has in place an inter-company data processing agreement (in accordance with the standards of the EU Directives and GDPR).
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Rackspace US, Inc. at:
Chief Privacy Officer
San Antonio, Texas 78218
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Rackspace US, Inc. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Rackspace US, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission