- Information and Communications Technology
- eCommerce Industry
Swiss-U.S. Privacy Shield Framework: Active
EU-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
In connection with the provision of our SaaS-based personalization and recommendation services to customers (generally e-commerce retailers), certain customers may provide us with email addresses obtained from their end users for the sole purpose of enabling RichRelevance to personalize emails from those customers to those end users using our product recommendation services. We may transfer personal information to companies/contractors that assist us in providing our personalization services, but only as directed by our customer. Except for these email accounts, no personal information is collected through our services. RichRelevance's public website collects a minimal amount of personal information in order to maintain account information with customers and prospects, to facilitate provision of future products and services, etc. Further, our third party partners, Google and Marketo, collect information via insertion of a pixel tag so that we may advertise services to customers and prospects after they leave our website. We do not maintain or control that information.
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact RichRelevance, Inc. at:
SVP Legal & Business Operations
San Francisco, California 94107
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from RichRelevance, Inc. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against RichRelevance, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission