• Information and Communications Technology
  • eCommerce Industry


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 6/5/2018
Next Certification Due Date: 12/20/2022
Data Collected: HR, NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 9/23/2016
Next Certification Due Date: 12/20/2022
Data Collected: HR, NON-HR

Purpose of Data Collection

In connection with the provision of our SaaS-based personalization and recommendation services to customers (generally e-commerce retailers), certain customers may provide us with email addresses obtained from their end users for the sole purpose of enabling RichRelevance to personalize emails from those customers to those end users using our product recommendation services. We may transfer personal information to companies/contractors that assist us in providing our personalization services, but only as directed by our customer. Except for these email accounts, no personal information is collected through our services. RichRelevance's public website collects a minimal amount of personal information in order to maintain account information with customers and prospects, to facilitate provision of future products and services, etc. Further, our third party partners, Google and Marketo, collect information via insertion of a pixel tag so that we may advertise services to customers and prospects after they leave our website. We do not maintain or control that information.

Privacy Policy

HR Data

HR Policies

General HR Policies

Effective Date: 1/1/2015

Non-HR Data


. This Privacy Policy applies to and Services owned and operated by RichRelevance, Inc. This Privacy Policy explains how we collect, use and disclose your information through our personalization services, including without limitation our Recommend, Engage, Find, Discover and Build services and their predecessor and successor services (“Services”) and through our corporate website located at It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

Effective Date: 12/21/2020

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact RichRelevance, Inc. at:

Privacy Team
Privacy Team
RichRelevance, Inc.
San Francisco, California
49 Stevenson Street, Suite 950
San Francisco, California 94105
Fax: 4159830934

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from RichRelevance, Inc. to your question or complaint, please contact the independent recourse mechanism listed below

Appropriate statutory body with jurisdiction to investigate any claims against RichRelevance, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission