• Information and Communications Technology
  • Software


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 9/26/2017
Next Certification Due Date: 2/11/2020
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 12/5/2016
Next Certification Due Date: 2/11/2020
Data Collected: NON-HR

Purpose of Data Collection

Carbonite Inc. processes customer contact data, supplier/partner contact data, payment data, third party personal data and customer content data (see Carbonite's privacy policy for a full list of information collected by Carbonite, Inc.) in order to provide Carbonite's services to its customers and administer such relationships. We use various internal proprietary and third-party systems, such as data processors for payment information and cloud providers for data storage.

Privacy Policy

Non-HR Data


Carbonite, Inc.'s privacy policy for backup and disaster recovery services.

Effective Date: 5/17/2018

Carbonite's Privacy Policy governing the transfer of data and recourse mechanisms for Privacy Shield framework.

Effective Date: 9/29/2017

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Carbonite, Inc. at:

Deema Freij
Associate General Counsel
Carbonite, Inc.
2 Avenue de Lafayette
Boston, Massachusetts 02111

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Carbonite, Inc. to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Carbonite, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission