Other Covered Entities

BigCommerce Holdings, Inc.
BigCommerce, Inc.


  • Information and Communications Technology
  • Software


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 3/18/2019
Next Certification Due Date: 3/17/2020
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/11/2016
Next Certification Due Date: 3/17/2020
Data Collected: NON-HR

Purpose of Data Collection

BigCommerce collects and processes customer information, product use data, and network traffic data, including, Internet Protocol Addresses (IP Addresses), security information, traffic log and performance data. To the extent that any such data is capable of being used to identify (alone or in conjunction with other data, an individual), it is treated as personal data. BigCommerce processes data to provide, maintain, protect, develop, and improve the products we offer to our customers, detect and prevent potential fraud and security risks, and support BigCommerces internal business operations (e.g. billing).

Privacy Policy

Non-HR Data

Document: Privacy Policy

Online Privacy Policy

Effective Date: 5/21/2018

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact BigCommerce at:

Jeff Mengoli
General Counsel
Austin, Texas
11305 Four Points Drive
Austin, Texas 78726

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from BigCommerce to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against BigCommerce regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission