Other Covered Entities

CarRentals.com, Inc.
CruiseShipCenters USA, Inc.
d/b/a Expedia Partner Solutions
Hotels.com, L.P.
Hotwire, Inc.
Vrbo Holdings, Inc.


  • Travel and Tourism
  • Travel Marketing Services


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 8/28/2019
Next Certification Due Date: 7/21/2023
Data Collected: NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 8/28/2019
Next Certification Due Date: 7/21/2023
Data Collected: NON-HR

Purpose of Data Collection

Data is processed for various purposes as described in our privacy policy, including: providing and fulfilling the products and services to consumers and businesses; communications related to products and services; marketing and sales; enabling, personalizing and improving our products and services; security and fraud protection; compliance with legal and regulatory obligations; resolve disputes and defend ourselves; and business purposes including business transactions. Data is disclosed to Expedia Group affiliates and third parties as described in our privacy policy and includes travel suppliers, partners, service providers, and others as necessary to comply with the law and other legal reasons.

Privacy Policy

Non-HR Data


Describes how CarRentals processes data.

Effective Date: 8/18/2021

Describes how CruiseShipCenters processes data.

Effective Date: 9/13/2021

Describes how Expedia Partner Solutions processes data.

Effective Date: 3/7/2022

This statement goes with the HomeAway Privacy Statement, and explains in detail the Privacy Shield principles and our stance on our adherence. This is currently part of the privacy policies of all entities certified under Expedia, Inc. certification. For HomeAway, we are putting this as separate linked document.

Effective Date: 1/1/2020

Describes how Expedia.com (US) processes data.

Effective Date: 6/2/2022

Describes how Hotels.com processes data.

Effective Date: 6/3/2022

Describes how Hotwire processes data.

Effective Date: 8/23/2021

Describes the privacy practices of websites operated by Vrbo Holdings, Inc. including homeaway.com, Vrbo.com and vacationrental.com.

Effective Date: 6/3/2022

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Expedia, Inc. at:

Susan Koeppen
VP Legal
Expedia, Inc.
1111 Expedia Group Way West
Seattle, Washington 98119

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Expedia, Inc. to your question or complaint, please contact the independent recourse mechanism listed below

Appropriate statutory body with jurisdiction to investigate any claims against Expedia, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission