Industries

  • Information and Communications Technology
  • Software
  • Application Software

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/4/2018
Next Certification Due Date: 10/4/2019
Data Collected: NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/4/2018
Next Certification Due Date: 10/4/2019
Data Collected: NON-HR

Purpose of Data Collection

Our customers use the Reply Service to create communication campaigns in order to reach out to or nurture prospects with sales, marketing, or customer success purposes. When creating, managing, and running such campaigns we process and store personal data on behalf of our customers. Reply does not control the content of campaigns (text, email, or other communications templates) or the types of information that our customers may choose to collect or manage using the Reply Service. That information belongs to them (as controllers) and is used, disclosed and protected by them according to their privacy policies as stated in our Privacy Policy. We are committed to helping our customers adhere to privacy laws and regulations to the most possible extent. During the processing and storage of customer’s data, we can help them comply with regulations by providing tools and dedicated processes that will help respect data subject rights (like Request forms for example) and provide secure storage and access to data. We also process personal data of our direct customers in order to provide them services, process payments, resolve customer success issues, etc. During the period of our service usage, the data processed by our service and other processors is needed to provide the best possible experience for our customers.

Privacy Policy

Non-HR Data

Description:

This is the current version of our Privacy Policy

Effective Date: 8/7/2018

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact ReplyApp Inc. at:

Oleg Bilozor
CEO
ReplyApp Inc.
5542 Monterey Rd STE 150
San Jose, California 95138

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from ReplyApp Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against ReplyApp Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission