• Information and Communications Technology
  • Software


Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/14/2017
Next Certification Due Date: 9/22/2020
Data Collected: HR, NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/14/2017
Next Certification Due Date: 9/22/2020
Data Collected: HR, NON-HR

Purpose of Data Collection

Pendo collects customers’ personal information, such as name, email address and browser information during the account sign-up process. We also automatically receive and record information from visitors to our website including IP address, “cookie” information, pages of our website visited, and other statistics. We use this information to do the following on each of our website and software as a service application: (1) assess their use, (2) provide technical administration, (3) increase functionality and user-friendliness, and (4) better tailor them to our visitors’ needs. Additionally, if our customers install certain software code that we provide on their websites, we receive and store information our customers choose to provide us with respect to their customers (“End User Customers”). The End User Customers’ information we receive, and store may include email addresses or other personal information, but will consist of any information our Customers choose to provide us. We use this information to provide services include analyzing usage of our customers’ websites, gathering feedback, and providing contextual help inside their applications. Data submitted to Pendo, and Pendo's application, are hosted and stored in a secure, multi-tenant environment provided by Google's Cloud Platform. Data is stored for each customer using separate Google AppEngine namespaces, and a variety of techniques for logical separation, to ensure that no data is comingled. Pendo offers customers a choice of whether they want to host their data on the Google physical architecture located in the United States or the European Union. For HR data - we have employees who are EU residents, so we process their data for employment purposes. We disclose our EU employee information to Fitzgerald & Law (, they manage our benefits and payroll for us. We send the forms employees complete to enroll in benefits via DocuSign and keep them in The information processed is that which is required to onboard an employee (name, address, etc.) and to enroll them in benefits (family details, etc.).

Privacy Policy

HR and Non-HR Data


Public facing website which covered non-HR and HR data; internal HR document references public facing link.

Effective Date: 4/5/2018

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact, Inc. at:

Kathryn Helin
DPO, Inc.
Pendo Headquarters
150 Fayetteville St., Suite 1400
Raleigh, North Carolina 27601

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from, Inc. to your question or complaint, please contact the independent recourse mechanism listed below

Appropriate statutory body with jurisdiction to investigate any claims against, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission