Industries

  • Information and Communications Technology
  • Software

Participation

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/14/2017
Next Certification Due Date: 9/22/2021
Data Collected: HR, NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 10/14/2017
Next Certification Due Date: 9/22/2021
Data Collected: HR, NON-HR

Purpose of Data Collection

Pendo collects customers’ personal information, such as name and email address during the account sign-up process. We also receive information from visitors to our website including IP address, “cookie” information, pages visited, and other statistics. We use this information to, (1) assess use, (2) provide technical administration, (3) increase functionality and user-friendliness, and (4) better tailor our sites to our visitors’ needs. Additionally, if our customers install certain code that we provide on their websites, we receive and store information our customers choose to provide us with respect to their customers (“End User Customers”) which may include personal information. We use this information to provide our services including analyzing usage of our customers’ websites, gathering feedback, and providing contextual help inside customers' applications. For HR data - we have employees who are EU residents, so we process their data for employment purposes, including information required to onboard an employee (name, address, etc.) and to enroll them in benefits (family details, etc.). We disclose our EU employee information to our benefits and payroll manager and to certain cloud providers including DocuSign and Box.com.

Privacy Policy

HR and Non-HR Data

Description:

Pendo's publicly available Privacy Policy.

Effective Date: 6/1/2020

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Pendo.io, Inc. at:

Kathryn Helin
DPO
Pendo.io, Inc.
Pendo Headquarters
150 Fayetteville St., Suite 1400
Raleigh, North Carolina 27601

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Pendo.io, Inc. to your question or complaint, please contact the independent recourse mechanism listed below




Appropriate statutory body with jurisdiction to investigate any claims against Pendo.io, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission