- Information and Communications Technology
Swiss-U.S. Privacy Shield Framework: Active
EU-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
We collect Personal Information of our customers, such as name, email address, and browser information and any other information requested during the account signup process in order to obtain an account. We also automatically receive and record information from visitors to our website including IP address, “cookie” information, pages of our website visited, and other statistics. We use this information in order to establish accounts for our Customers and to monitor and analyze use of the Website and the Services and for the Website’s technical administration, to increase our Website’s functionality and user-friendliness, and to better tailor it to our visitors’ needs. Additionally, if our customers install certain software code provided by us on their websites, we receive and store any information our Customers choose to provide us with respect to their customers (“End User Customers”). The End User Customer information we receive and store may include email addresses or other Personally Identifiable Information, but will consist of any information our Customers choose to provide us. We use this information in order to provide Services to our Customers. These services include analyzing usage of our Customers’ websites, gathering feedback, and providing contextual help inside their applications. Data submitted to Pendo, and Pendo's application, are hosted and stored in a secure, multi-tenant environment provided by Google's Cloud Platform. Data is stored for each customer using separate Google AppEngine namespaces, and a variety of techniques for logical separation, to ensure that no data is comingled. Currently, the Google physical architecture that hosts Pendo Is located in the United States.
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Pendo.io, Inc. at:
Raleigh, North Carolina 27601
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Pendo.io, Inc. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Pendo.io, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission