Industries

  • Information and Communications Technology
  • Software

Participation

Swiss-U.S. Privacy Shield Framework: Inactive - Withdrawal

Original Certification Date: 10/14/2017
Inactive Start Date: 10/7/2021

EU-U.S. Privacy Shield Framework: Inactive - Withdrawal

Original Certification Date: 10/14/2017
Inactive Start Date: 10/7/2021

Purpose of Data Collection

Pendo collects customers’ personal information, such as name and email address during the account sign-up process. We also receive information from visitors to our website including IP address, “cookie” information, pages visited, and other statistics. We use this information to, (1) assess use, (2) provide technical administration, (3) increase functionality and user-friendliness, and (4) better tailor our sites to our visitors’ needs. Additionally, if our customers install certain code that we provide on their websites, we receive and store information our customers choose to provide us with respect to their customers (“End User Customers”) which may include personal information. We use this information to provide our services including analyzing usage of our customers’ websites, gathering feedback, and providing contextual help inside customers' applications. For HR data - we have employees who are EU residents, so we process their data for employment purposes, including information required to onboard an employee (name, address, etc.) and to enroll them in benefits (family details, etc.). We disclose our EU employee information to our benefits and payroll manager and to certain cloud providers including DocuSign and Box.com.

Dispute Resolution

Questions or Complaints?

If you have a question or complaint, please contact Pendo.io, Inc. at:

Kate Helin
Data Protection Officer
Pendo.io, Inc.
150 Fayetteville St., Suite 1400
Raleigh, North Carolina 27601


Appropriate statutory body with jurisdiction to investigate any claims against Pendo.io, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission