- Information and Communications Technology
Swiss-U.S. Privacy Shield Framework: Active
EU-U.S. Privacy Shield Framework: Active
Purpose of Data Collection
Zendesk, with Smooch as an affiliate entity, stores and processes personal information about website visitors and Subscribers (through customer sign-up to the Zendesk Service) within the EEA, the United States and in other countries and territories. Zendesk also processes the personal information of Zendesk employees. To facilitate our global operations and to provide the Services for which our Subscribers purchase, we may transfer and access such personal information from around the world, including from other countries in which the Zendesk Group has operations. Zendesk may disclose personal information to its wholly-owned affiliate entities or third party service providers. Zendesk processes personal information about its Subscribers and their users in order to provide them the Zendesk Services to which they subscribe. For example, to enable our Subscribers and their users to login to the Services and send communications using these Services. Zendesk processes information that Subscribers submit to, and store in, the Service (“Service Data”) as instructed by our Subscribers, and has no ownership rights in and to our Subscribers’ Service Data. The use of Service Data is limited to the purpose of providing the Service for which our Subscribers have engaged a member of the Zendesk Group. Disclosure of Service Data to third party service providers is limited to Sub-Processors: https://support.zendesk.com/hc/en-us/articles/360022185294-Sub-processors. Zendesk processes personal information of website visitors for communications and business operations, for instance, participation in community forums or webinars, or event registration. Zendesk also processes personal information about its EEA and Swiss employees to manage all aspects of the employment relationship, such as onboarding, payroll, performance, and administration of benefits.
This Privacy Notice describes how Zendesk, Inc. and its group companies, including Smooch, collect, use, store, and disclose personal information about individuals who work for us, whether employed by us or not ("Employees"). It also covers former employees. In particular, it sets out the types of personal information that we collect and process about our Employees and their dependents ("Employee Data"), the purposes for which we process Employee Data, and the rights that Employees have in relation to the Employee Data that we process about them.
Outside Compliance Review
Questions or Complaints?
If you have a question or complaint regarding the covered data, please contact Smooch Technologies US Inc. at:
Global Privacy Counsel
San Francisco, California 94103
Privacy Shield organizations must respond within 45 days of receiving a complaint.
If you have not received a timely or satisfactory response from Smooch Technologies US Inc. to your question or complaint, please contact the independent recourse mechanism listed below
NON-HR RECOURSE MECHANISM
Appropriate statutory body with jurisdiction to investigate any claims against Smooch Technologies US Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission