Industries

  • Information and Communications Technology
  • Software

Participation

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 7/1/2017
Next Certification Due Date: 8/27/2019
Data Collected: NON-HR

Purpose of Data Collection

HappyFox provides online services that our customers use to operate customer service and live chat communication aspect of their business. In providing these services, HappyFox processes data our customers submit to our services or instruct us to process on their behalves. While HappyFox's customers decide what data to submit, it typically includes information about their customers such as contact information. HappyFox uses a limited number of third-party service providers to assist us in providing our services to customers. These third party providers offer customer support to our customers, perform database monitoring and other technical operations, assist with the transmission of data, and provide data storage services. Some of these third parties may access, process, or store personal data in the course of providing their services. HappyFox maintains contracts with these third parties restricting their access, use and disclosure of personal data in compliance with our Privacy Shield obligations.

Privacy Policy

HR and Non-HR Data

Description:

This policy applies for HappyFox Helpdesk and HappyFox Chat product.

Effective Date: 6/21/2017

Verification Method

Outside Compliance Review

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact HappyFox Inc at:

Shalin Jain
President
HappyFox Inc
47 Discovery, Suite 170
Irvine, California 92618

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from HappyFox Inc to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against HappyFox Inc regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission