• Information and Communications Technology
  • Information Services


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 8/23/2017
Next Certification Due Date: 10/3/2020
Data Collected: HR, NON-HR

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 11/3/2018
Next Certification Due Date: 10/3/2020
Data Collected: NON-HR

Purpose of Data Collection

a) Piano collects and processes personal data in the context of its content and subscription management service. The personal data is collected on behalf of publishers of content in relation to a data subject’s subscription. Piano collects information relating to the data subject, as well as their use of the Piano or Publisher’s services. Customers/user/subscriber data may be processed, for example, as part of data hosting services; for data analysis (e.g. analysis of subscription performance, user trends, preferences, and segmentation etc.); as part of messaging and communications features; to analyze user preferences as part of product or service improvement; to provide access to customer-service and support resources, to access to the provided media-content, abuse detection, prevention, maintaining, improving and providing the subscribed services; and as necessary to provide a service user requests or in accordance with the express consent of such customer/user/subscriber. b) Piano may collect information from employees, independent contractors, and business contacts located in the EU. This information is processed as necessary to create, maintain and manage the employment or other relationship.

Privacy Policy

HR Data

Employee Policy

Describes the needs for privacy with respect HR data

Effective Date: 6/1/2017

Non-HR Data


Privacy policy for customers using our platform

Effective Date: 6/1/2017

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Piano Software Inc at:

Stuart Ashford
Security Officer
Piano Software Inc
285 Fulton St. Suite 46D, One World Trade Center
New York, New York 10007

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Piano Software Inc to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against Piano Software Inc regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission