Other Covered Entities

SurveyAnalytics LLC


  • Information and Communications Technology
  • Information Services


EU-U.S. Privacy Shield Framework: Inactive - Lapse

Original Certification Date: 7/31/2017
Inactive Start Date: 10/22/2020

Swiss-U.S. Privacy Shield Framework: Inactive - Lapse

Original Certification Date: 7/31/2017
Inactive Start Date: 10/22/2020

Purpose of Data Collection

In order to use QuestionPro's website, you must first complete the registration form and create a username and password. During registration, you are required to give contact information (including email address). We use this information to contact you about the services on our site in which you have expressed interest. After registering with the site, we use your email address to provide you with a series of “Ongoing Communications and Product Updates”. These communications are used to give you a better understanding of the site, what it offers, and how it is best utilised. As always, you have the option not to receive these types of communications “Opt-out”. If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name and billing address) and financial information (such as credit card number, expiration date). We use this information for billing purposes. If we have trouble processing an order, we will use this information to contact you. We will also use this information to send you ‘Service-related Communications’. These include email confirmations of billing transactions, account upgrades, and account cancellations. We store information that we collect through user input, cookies, log files, and user surveys to create a “profile” of preferences. This profile information includes each of the following categories: Registration Information: username, password, first name, last name, email address, phone Order Information: credit card number, credit card expiration, billing address. Preferences: profile information that categorises how the software is utilised. If you are a member of a QuestionPro research panel, we may from time-to-time provide you with the opportunity to participate in surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and/or username), and demographic information (such as zip code). We use this information gain knowledge about our users and their experience using the site. Any information shared with QuestionPro during the creation of a survey is owned solely by the administrator of that survey. By the nature of how our service works, surveys need to be shared via a URL on the Internet. We provide the option to password-protect your surveys if they contain sensitive content. We do not share any personally identifiable information with any third parties.

Dispute Resolution

Questions or Complaints?

If you have a question or complaint, please contact QuestionPro Inc at:

Erik Koto
QuestionPro Inc
QuestionPro INC, Main office
12710 Research Blvd, Suite 360
Austin, Texas 78759
Fax: +1 206 260-3243

Appropriate statutory body with jurisdiction to investigate any claims against QuestionPro Inc regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission