Other Covered Entities

Crownpeak Intermediate Holdings, Inc.
Evidon, Inc.


  • Information and Communications Technology
  • Software


EU-U.S. Privacy Shield Framework: Inactive - Lapse

Original Certification Date: 7/1/2017
Inactive Start Date: 7/31/2018

Swiss-U.S. Privacy Shield Framework: Inactive - Lapse

Original Certification Date: 7/1/2017
Inactive Start Date: 7/31/2018

Purpose of Data Collection

Crownpeak provides web content management services for companies around the world, many of whom are either based in, or operate from, the European Union or Switzerland. Crownpeak also hosts many of the websites Crownpeak customers use to communicate with their customers. For users of the Crownpeak Digital Experience Management (DXM) and Digital Quality Management (DQM) Platforms, we collect identifying information when they set up their account profile to access the service. This information includes details such as full name, eMail address, phone number etc. Part of Crownpeak’s business also involves hosting websites on behalf of its customers. Some of these websites collect personally identifying information. In these cases, the nature and use of the personally-identifying information collected is determined by the Crownpeak customer. We use the information we collect about users to authenticate them identity when they access our website. This ensures that the information we maintain on their behalf is accessible only to them or to the other members of their company who are authorized to access the same information. We also use the information provided to respond to inquiries regarding a demonstration of our products or training registration. We use Email address to respond to requests submitted through our website or to communicate alerts and notifications that form part of the normal Crownpeak CMS Platform functionality. For data collected by websites hosted by Crownpeak on behalf of its customers, Crownpeak ensures that all applicable Privacy Shield Principles are applied to the data for as long as it is hosted by Crownpeak and under Crownpeak’s control. Crownpeak may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in our privacy statement regarding notice and choice and the service agreements with our customers. If we engage a third party to process personal data on our behalf, that third party will also be bound by our privacy statement. Crownpeak will retain the personal data we collect for as long as needed to provide services to our customers or to support our own marketing programs as described above. Crownpeak will also retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Dispute Resolution

Questions or Complaints?

If you have a question or complaint, please contact CrownPeak Technology, Inc. at:

Adrian Newby
Chief Privacy Officer
CrownPeak Technology, Inc.
1209 Orange Street
Wilmington, Delaware 19801

Appropriate statutory body with jurisdiction to investigate any claims against CrownPeak Technology, Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission