• Information and Communications Technology
  • Information Technology Services


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 6/21/2017
Next Certification Due Date: 3/24/2020
Data Collected: NON-HR

Purpose of Data Collection

PhoenixNAP collects the following data and lists the purpose of collection: Data Purpose First name Marketing, Billing/Account Provisioning, Biometric Enrolment Last name Marketing, Billing/Account Provisioning, Biometric Enrolment Company name Marketing, Billing/Account Provisioning, Biometric Enrolment Email address Marketing, Billing/Account Provisioning, Biometric Enrolment Corporate physical address Billing/Account Provisioning, Biometric Enrolment Corporate phone number Billing/Account Provisioning, Biometric Enrolment Iris scan Biometric Enrolment Vascular scan Biometric Enrolment Driver’s license/Photo ID Facility Access PhoenixNAP may share its marketing data with partners within its ecosystem that includes VMware, Microsoft, Veeam, Brocade, Intel, Nimble, SuperMicro and Micron. This data can be shared by 3rd party automation and CRM systems, mainly Salesforce and Hubspot. PhoenixNAP also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Privacy Policy

HR and Non-HR Data


PNAP policy covers both HR and non-HR data collected.

Effective Date: 5/15/2017

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact PhoenixNAP at:

Steven Freeman
Director of Information Systems Security
Information Security
3402 E University Dr.
Phoenix, AZ, Arizona 85034

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from PhoenixNAP to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against PhoenixNAP regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission