• Information and Communications Technology
  • Software


EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 8/25/2017
Next Certification Due Date: 10/24/2019
Data Collected: NON-HR

Purpose of Data Collection

We provide software as a service to customers to enable enhanced support capabilities within your company’s mobile applications and web pages. By using our service to communicate with customers personal data such as customer, client and visitor data is processed.

Privacy Policy

Non-HR Data


Privacy Shield Policy for Live Assist for Dynamics 365

Effective Date: 1/6/2019

Verification Method


Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact CafeX Communications at:

Neil Ellis
CafeX Communications
135 W 41st Street, 5th Floor
New York, New York 10036

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from CafeX Communications to your question or complaint, please contact the independent recourse mechanism listed below


Appropriate statutory body with jurisdiction to investigate any claims against CafeX Communications regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission