Participation

Swiss-U.S. Privacy Shield Framework: Active

Original Certification Date: 4/18/2017
Next Certification Due Date: 8/22/2018
Data Collected: HR, NON-HR

EU-U.S. Privacy Shield Framework: Active

Original Certification Date: 8/30/2016
Next Certification Due Date: 8/22/2018
Data Collected: HR, NON-HR

Purpose of Data Collection

To provide web-based software services to customers.

Privacy Policy

HR and Non-HR Data

Description:

Company privacy policy, including new Privacy Shield provisions.

Effective Date: 8/2/2016

Verification Method

Self-Assessment

Dispute Resolution

Questions or Complaints?

If you have a question or complaint regarding the covered data, please contact Help Scout Inc. at:

Shawna Fisher
Privacy Officer
Help Scout Inc.
131 Tremont Street, 3rd Floor
Boston, Massachusetts 02111

Privacy Shield organizations must respond within 45 days of receiving a complaint.

If you have not received a timely or satisfactory response from Help Scout Inc. to your question or complaint, please contact the independent recourse mechanism listed below


NON-HR RECOURSE MECHANISM



Appropriate statutory body with jurisdiction to investigate any claims against Help Scout Inc. regarding possible unfair or deceptive practices and violations of laws or regulations covering privacy Federal Trade Commission